JustCall AI

To adjust the prompt used for generating AI summaries of calls or the AI model itself.

Currently, we have the option to edit the scorecard to make changes to the additional questions in the scorecard, but there seems to be no option to delete it. It would be helpful if we could add a delete option for the scorecard.

Currently the keywords to upload for custom topics can be uploaded manually one by one. We are looking at the feature where it should allow to add the keywords on bulk. It would be great if it could allow using a CSV or using the Chat GPT automati...

We would like the option to generate our FAQs based on our historical transcripts. With our past call data, AI should recognise the common questions being asked to our agents and suggest them to us as FAQs.

Finding logs of conversations with clients is time consuming, we have a hubspot integration with JustCall, and we do track all our calls and sms communications, but most of our agents travel a lot for business, and we don't always have our laptop ...

The Ai seems to often get confused by WHO is talking. Not sure how this is even possible. If I say something, sometimes the summary notes will say the customer said it. You should have 2 signals on this which can clearly tell who is talking. This ...

In the IQ Dashboard, the "Phone Numbers" tab does not show numbers for saved or new contacts. Additionally, when you click on a call, the number of the customer is not visible, it just shows the justcall number which makes it inconvenient to check...

To be able to add a bot on the Justcall messaging platform to respond to the users or to be able to integrate an AI bot within Justcall.

The user has requested, that he would like to add the Czech language as well for transcription as that would help him with his business needs.

Users can get insights on their agent's talk time, dead air, and hold time for a certain period of time pulled up all at once in a downloadable report. As of now, they can only see this report per call wise and on the UI, but are unable to downloa...