Others

The user would like the ability to create workflows in HubSpot that include WhatsApp-based triggers. This would enable automation based on WhatsApp activity, such as messages sent or received.

The user has requested that WhatsApp functionality be made available on the desktop app as well. This would allow them to access it directly from the app instead of relying on the web interface every time.

That way, you can schedule all of your holidays ahead of time, by year and don't have to go in the night before or morning of to manually mark your business as closed so everything goes straight to voicemail, like you want it to. Then, manually re...

Our out of hours calls are diverted to a 3rd party security team, unfortunately this leads to customers making enquiries that cannot be answered by the 3rd party. We would like to set up an 'Out of Hours' IVR before the call is diverted to the oth...

Description: Currently, the JustCall mobile app does not support bubble or badge notifications (red dot with number count) on the app icon, which would indicate unread voicemails, missed calls, or messages—similar to what is seen in apps like Mess...

Requesting the ability to display custom fields (e.g., tags like “P1”, “VIP”, etc.) on the JustCall dialer interface to help agents instantly identify high-priority customers. Proposed Solution: Allow mapping of one or more custom fields from CR...

It would be highly beneficial for users to have the ability to export contacts in bulk. This feature would streamline data management and allow for easier integration with other systems, ultimately enhancing the user experience.

The customer went through the entire notification settings and the mobile app settings for notifications and found that everything is turned on. But there appear to be no notifications being sent for missed calls, text messages, or voicemails to e...

Ability to check, send and receive WhatsApp messages on the JustCall app.

Currently, when exporting the team member analytics report, the After-call metric is displayed in the format 1m 7s. This format makes it difficult to aggregate or create a Pivot table in a spreadsheet. It would be more convenient if this data were...