Others

Ability to check, send and receive WhatsApp messages on the JustCall app.

It would be great if we had an option to download a report for all the roles and permissions on the account. This can help the team to have a track of all the roles and permissions assigned to the agents.

The user would like to see who the call was transferred by on the mobile app as well as it shows on the browser.

Badges not showing up on JC APP iPhone The user is unable to see the unread message badge in the JC app, which used to appear as a pop-up notification in the mobile app in earlier versions. We know that this has been deprecated but a lot of users ...

Users should have the option to choose whether they can share contacts. If they can, they should also be able to select which team member they would like to share the contact with. We receive numerous queries about how to do this. This feature cou...

That way, you can schedule all of your holidays ahead of time, by year and don't have to go in the night before or morning of to manually mark your business as closed so everything goes straight to voicemail, like you want it to. Then, manually re...

By collecting data through custom fields, users can generate more detailed reports and gain insights into customer behavior. As businesses evolve, the ability to add or modify custom fields ensures that the CRM system remains adaptable to changing...

Currently, when exporting the team member analytics report, the After-call metric is displayed in the format 1m 7s. This format makes it difficult to aggregate or create a Pivot table in a spreadsheet. It would be more convenient if this data were...

When you use the Recents tab in the phone app and try sending an SMS, it picks a different number than the one used for the call. Ideally, the system should continue the conversation from the same number previously used, as this can be confusing. ...

The user needs the notification triggered via an email or via an API endpoint. This will help in them determining the limit being met API Endpoint "SMS Limit Reached"POST and GET requestPayload:- Phone number,- date, time,- current limit,- next reset