All ideas

test request

1. Tracking the hold time duration (the total/average amount of time a caller puts someone on hold throughout the call). 2. Tracking of ACW/Wrap Up time (this is the time a caller can put for themselves in)

The user would like us to come up with a sort functionality on the call logs page to sort the call logs on the basis of dispositions. Alphabetical sorting is to be done.

A feature to re-assign missed calls in the JustCall account. We don’t want them to access other team members' logs, but the manager should have abilities to re-assign the missed calls so that they can contact the callers.

Please check if it is possible to see the average hours users are on pause/idle. We want to know the minutes are on idle; that is, the time before placing another call.

As of now, since only one agent can monitor the call, users are getting an error when they are trying to monitor the call, stating that the call they are trying to monitor is being monitored by someone else. Can we increase the number of agents th...

Can we have an option wherein the user can integrate their Google calendar to their JustCall profile and have the same(Google Calendar) change their availability automatically and mark them as unavailable during their appointments?

As of now, we don't allow contact sharing or transfer within the UI between team members. This feature will enable users to share the contacts/transfer them between team members in real time which will save time and efforts.

User would like to stop the recording during a call and then resume the recording, as they take credit cards over the phone and need to be able to pause the recording as the information is sensitive.

The admins/ account owners need this to be able to integrate team members from their accounts. This will eliminate any errors and any misses.