All ideas

I need to see the average talk time and hold time. We swapped over from Aircall which had this feature. It's good to know when running a call center operation.

We are constantly Hiring or offboarding of employees and would like to be able to automatically add their accounts with set parameters, or remove them. Then on top of that. We frequently change the call groups within our 200+ dialing employees, an...

User Profiles: Ability to amend and specify which sections each member can access (e.g., download options, all contacts, call logs, incoming calls, etc.). Note: We are still awaiting the urgent removal of the download option for Members as previou...

The first pic - I need additional filter in there which has 'Occupation' so I can search for that. Can you add it on please (Just like we have ID, Fundraiser Name & Sign Date)

User wants to use google authenticator to login

The member is asking the invoice to be shared as PDF automatically, rather than requesting for a PDF on the invoices.

There should be AUTO correct feature as in phones to get the SMS edited with Auto correct suggestions. User ID 252,441 Manager ID 244,624

Having several options for default tones that are copy-right free would be great as it can be a mission to procure them privately.

Client's request: We are searching for an sms solution that allows us to mark conversations as active and feedback this into zapier. If we have this they might switch to annual

We should have a common search with numbers in the inbox section and not have to go inside the JC number section from or to which the message was sent and then search for the message.