All ideas

This ringing is causing 90%+ of the people who pick up the call, to actually hang up the call because even after the call is picked by the customer agents can still hear the ring sound . This feature is by default however it is impacting customers...

There should be an option to turn off notifications for a specific phone number associated with our account while still receiving notifications from another number. For instance, if I have access to five phone numbers, I would like the ability to ...

Hi Team, For agents on "team member" role, can we by default restrict the access of syncing saved replies? instead of setting up custom roles & permission? If incase this is not possible, we can show a filter (drop down) at the top right corne...

The sms analytics currently have only the JC number filter however to make it more specific it should also have the user group or the user(individual) filter so the user can filter messages for certain individuals and not limit to just numbers.

The ability to mark some contacts as favourites will allow them to select the contact quickly and transfer the call to them quickly. Now they have to always type in the name or search for them which is time consuming.

Currently the keywords to upload for custom topics can be uploaded manually one by one. We are looking at the feature where it should allow to add the keywords on bulk. It would be great if it could allow using a CSV or using the Chat GPT automati...

We have 2 set of agents(Team A and Team B) where Team A will be available from 9AM to 6:30PM on 441146973061 and from Team B 6:30PM to 8PM.Team B will be answering calls from a different JustCall number as well before 6:30PM and they should not be...

Currently, when using the dynamic or power dialer, the agent must manually choose a disposition to categorize unanswered calls. It would be beneficial to have an automated process where the system recognizes unanswered calls and automatically upda...

To be able to log Bulk sms campaigns and workflow sms within the CRM, specifically for Hubspot in this case.

The user needs help retrieving data for a KPI sheet. They want to gather information on all campaign calls that last longer than 180 seconds, as well as calls over 60 seconds for their entire team. This data is needed specifically for campaign cal...