All ideas

A customer has requested a feature to route SMS based on the prefix of the sender's number. For example, if the user receives an SMS from a UK number (with a +44 prefix) and has a UK number in their JustCall account, the SMS should be routed direc...

We would love to have the ability to change the Ringtone on the iOS app to be able to differentiate between personal calls and Justcall calls by the ringtone.

Detailed Explanation When using the Sales Dialer and creating a workflow action to send an SMS to a contact after a call, the system currently sends the automated SMS only to the main number field in JustCall. This becomes a challenge when contact...

The user would like to have an activity log, like how we do have FUP minutes, to check how many minutes are left. The user would like to be able to check how much he was charged for each call within the UI.

On the UI, JustCall currently does not have an option to get the report for scheduled calls on both JustCall and Sales Dialer. We are looking to get these calls included in the reports or provide an option on the UI where they can download the sch...

Feature Overview: The Post-Call Survey feature is a valuable tool for capturing customer feedback and understanding their experiences after interacting with our support or sales teams. It currently enables us to collect caller feedback seamlessly...

Please make it so that I don't have to scroll back and forth to see if I have called someone back. Remove the 2 huge, blank columns for disposition and traits. I have to set my screen to 67% just to see the whole page on call logs. How did you eve...

The feature is currently offered with Sales Dialer, it'd be great if this is also added in JustCall dialer, which auto-selects the outbound number based on the area code.

Suggestions include changing the colours or providing better contrast on texts so that users with slightly low vision can read them better on the Dialer/app. For example, the menu items at the top and bottom are fine. However, the body of the mess...

A user is frustrated that he can only select 2 months as the calendar filter in the Call logs to search contacts. This is making it very difficult to search data on a large time frame. The previous UI had the ability to search data for a large tim...