All ideas

Currently, when exporting the team member analytics report, the After-call metric is displayed in the format 1m 7s. This format makes it difficult to aggregate or create a Pivot table in a spreadsheet. It would be more convenient if this data were...

The user is looking to assign the Missed Calls and Voicemails to the Deal Owner in Pipedrive. When this feature becomes available and is enabled under Pipedrive Integration Settings, JustCall searches for a deal linked to the contact in Pipedrive,...

Users should have the option to choose whether they can share contacts. If they can, they should also be able to select which team member they would like to share the contact with. We receive numerous queries about how to do this. This feature cou...

That way, you can schedule all of your holidays ahead of time, by year and don't have to go in the night before or morning of to manually mark your business as closed so everything goes straight to voicemail, like you want it to. Then, manually re...

Currently, we have a record of the call's progress in our inbound call logs but not in our outbound call logs. It would be beneficial to include the journey of outbound calls in the logs, which would include details like the ring duration at the r...

In our inbox, if a newly sent text message will get undelivered, please add an indicator beside the phone number that it has undelivered messages.

The user wants to remove the DNCA checkbox in the Sales Dialer that appears after calls. Agents are mistakenly marking calls as DNCA, even though it is already set up under their disposition. To prevent this from being misused, they need to disabl...

When a new text message is received in the inbox, it does not automatically appear at the top. To view unread messages, we must scroll down. However, there is an option to filter and only view unread messages. It would be more convenient if new me...

Needed for automation. Similar to competitors like WATI

This would be usefull to allow transfer calls to go through pre-configured IVR and phone number configuration, enabling a more scalable and controled transfer process.