All ideas

We would like the option to generate our FAQs based on our historical transcripts. With our past call data, AI should recognise the common questions being asked to our agents and suggest them to us as FAQs.

The ability to mark some contacts as favourites will allow them to select the contact quickly and transfer the call to them quickly. Now they have to always type in the name or search for them which is time consuming.

I would like to know if there is an API endpoint to retrieve the URL of the audio stream of the current call being made using the dialer. Would you have any ideas for workarounds? Our goal is to obtain the live audio or live transcription. I’m thi...

The user would like to request a workspace app instead of keeping the page open on a browser.

Finding logs of conversations with clients is time consuming, we have a hubspot integration with JustCall, and we do track all our calls and sms communications, but most of our agents travel a lot for business, and we don't always have our laptop ...

The open messaging tab closes when you change the tab from messaging to any other on the windows dialer. Here is a video link to explain the query: https://go.screenpal.com/watch/cZjrYZV9dta

The customer is requesting the ability to add tags to call logs within a campaign, enabling them to trigger workflows. While they’re currently using dispositions, they believe tags would be more effective since they allow for multiple tags per cal...

Current date format for SMS is DDMMYY. User's business is in the US and it is difficult for the business to follow DDMMYY format instead of the US date format. Hence looking to get this changed to MMDDYY. Thank you.

It shows the Agent who is on the active call. But it does NOT show the number they are using.

Need an integration with Odoo where they can sync contacts and pass on the call details similar to the other CRMs.