Sales Dialer

Detailed Explanation When using the Sales Dialer and creating a workflow action to send an SMS to a contact after a call, the system currently sends the automated SMS only to the main number field in JustCall. This becomes a challenge when contact...

On the UI, JustCall currently does not have an option to get the report for scheduled calls on both JustCall and Sales Dialer. We are looking to get these calls included in the reports or provide an option on the UI where they can download the sch...

This ringing is causing 90%+ of the people who pick up the call, to actually hang up the call because even after the call is picked by the customer agents can still hear the ring sound . This feature is by default however it is impacting customers...

right now it is very cumbersome to set timezone calling in sales dialer settings. we have to choose individual states to set it up. please add timezones in the dropdown with states

Client has requested to see if we can remove leads from dialer campaign based on Salesforce status of the lead

The call log in the Sales dialer is not showing the number with the country code for any of the contacts. It would be better to have the full number showing in the call log section. Use case- The user needs the country code (without + symbol) show...

The customer is requesting the ability to add tags to call logs within a campaign, enabling them to trigger workflows. While they’re currently using dispositions, they believe tags would be more effective since they allow for multiple tags per cal...

Detailed Explanation of the Request: As of now any links in the contacts is opening on the same tab and the user is has to go back in the browser to access the sales dialer. Use-case: The user needs the links when clicked upon to be opened in a ne...

We need the ability to group numbers by project names as each project needs 4-5 dedicated numbers to be randomised and not mixed with other numbers on the Sales Dialer instance. This is to differentiate the numbers with different area codes or cli...

Currently, we can import contacts to SD based on the contact type from Copper. However, the contact type is present only on the people sections and not on the leads. The customer needs to import the contact from the leads section. Hence, can we in...