Sales Dialer

The call log in the Sales dialer is not showing the number with the country code for any of the contacts. It would be better to have the full number showing in the call log section. Use case- The user needs the country code (without + symbol) show...

The customer is requesting the ability to add tags to call logs within a campaign, enabling them to trigger workflows. While they’re currently using dispositions, they believe tags would be more effective since they allow for multiple tags per cal...

Detailed Explanation of the Request: As of now any links in the contacts is opening on the same tab and the user is has to go back in the browser to access the sales dialer. Use-case: The user needs the links when clicked upon to be opened in a ne...

We need the ability to group numbers by project names as each project needs 4-5 dedicated numbers to be randomised and not mixed with other numbers on the Sales Dialer instance. This is to differentiate the numbers with different area codes or cli...

Currently, we can import contacts to SD based on the contact type from Copper. However, the contact type is present only on the people sections and not on the leads. The customer needs to import the contact from the leads section. Hence, can we in...

A feature where we can personalise the voicemail drops in the sales dialer campaigns by adding the name of the lead/Cx to the message accordingly.

User would like to stop the recording during a call and then resume the recording, as they take credit cards over the phone and need to be able to pause the recording as the information is sensitive.

Hi Team, In predictive dialer, once the client answers the call and starts to greet, there is a weird beep sound in the line that feels irritating. When tested with auto dialer, there is no beep sound. Is it possible to disable that beep?