All ideas

Current State: Greeting messages do not include the caller’s name, making interactions feel generic. Suggested Improvement: Add a dynamic variable (e.g., {{Caller_Name}}) to automatically insert the caller’s name into greetings. Example: Before: "...

It would be beneficial to provide an option for users to customize the date and time stamp format displayed on text messages. Currently, the default format appears as DD/MM/YY (e.g., 08/01/25 03:18 PM), which may not be intuitive for users in regi...

It would be great if we had an option to download a report for all the roles and permissions on the account. This can help the team to have a track of all the roles and permissions assigned to the agents.

So on my desktop computer I use the “Click to Dial” feature which is great: BUT then when I’m out and about I want to use my mobile app to call someone through JustCall. When I do so the app calls out, and then phone rings as “Click to Dial” is ON...

The AI Voice Agent should also be designed for cold calling, enabling businesses to automate outreach to potential customers who have had no prior interaction with their brand. Why This Matters? Scalability & Efficiency – AI can handle a high ...

JustCall is currently integrated to Hubspot When running list of tasks to call, the number is removed from the dialer after completing the task > If you choose Complete or Reschedule, the number is no longer pre-filled on the dialer whereas thi...

Description: Currently, voicemail drops on the main dialer require agents to manually wait for the beep before dropping a voicemail to ensure the message is fully received. This can lead to inconsistencies and added manual effort during outbound c...

Currently, when using the Re-sync button in Sales Dialer to pull contacts from a HubSpot list, JustCall only adds new contacts to the campaign. However, contacts that have been removed from the HubSpot list are not removed from the Sales Dialer li...

Badges not showing up on JC APP iPhone The user is unable to see the unread message badge in the JC app, which used to appear as a pop-up notification in the mobile app in earlier versions. We know that this has been deprecated but a lot of users ...

It would be better if the user can have an option to choose the custom hold music as well under the IVR configuration settings, the same way we have under custom greetings for normal incoming calls. Custom music could include uploading their own a...