All ideas

So we do have a section for team members under the contacts section, which should be disabled when a user creates a custom role and does not give access to the team member section, the current process is that you cannot access the team member sect...

The out-of-office automated messages that are sent when out of business hours are marked as read. This means we will not have track of all the SMS that were received during this period. We require a way to keep them unread when the messages have n...

In our inbox, if a newly sent text message will get undelivered, please add an indicator beside the phone number that it has undelivered messages.

The user wants to remove the DNCA checkbox in the Sales Dialer that appears after calls. Agents are mistakenly marking calls as DNCA, even though it is already set up under their disposition. To prevent this from being misused, they need to disabl...

This would be usefull to allow transfer calls to go through pre-configured IVR and phone number configuration, enabling a more scalable and controled transfer process.

Every phone line and cell phone should have the option to record and save a custom voicemail message within the app or device without using an external recorder that requires recording, transferring to a computer, editing, and uploading through a ...

Currently, in V2 Webhooks- 'Call updated in JustCall' even the payload doesn't provide the data about the agent who has JustCall and saves the disposition. It would be helpful to add this field in the payload. This will help in real-time KPI ...

The JustCall Dialer has a filter feature that allows you to separate calls based on their Rating category. However, this feature is not available in the Sales Dialer call logs. It would greatly benefit our users if we could also add the Rating cat...

It would be helpful if we could limit which users could see which saved replies. For example, have different groupings of users for different replies.

This would notify the agents in real time, and they could review their scores and contact the admins in case of any discrepancies. Or just be notified that they have been scored.