All ideas

They want a built‐in option to start every call with a pre-recorded message in Sales Dialer like you can in the JustCall dialer.

Whenever a message is undelivered it should be notified so any agent or user can take an action on the same immediately without any delay

As of now, when we upload a contact list in the Bulk SMS campaign, it does not check for duplicate contacts and adds all the phone numbers from CSV to the campaign list. This led to a problem where multiple duplicate messages were sent to one cont...

I appreciate the existing analytics features in JustCall, especially the breakdown of outbound, inbound, and missed calls. I wanted to suggest an enhancement that could be valuable for managers monitoring agent performance. Would it be possible to...

When I'm on a call and miss another call, I can't tell if they were trying to reach me unless they leave a voicemail. It would be helpful if the 'Recent' column on the dashboard displayed the extension number of the missed call dialed, so I can re...

We should provide a functionality to assign an SMS conversation to a team member whenever their customers respond to their messages. This will ensure clarity and avoid any confusion or messages being missed.

Our Customer is requesting for a feature request where the SMS bot sends a series of messages to sign up for the service. We now have workflow where it send messages based on Yes or No.

For numbers assigned to AIVA, a call summary is sent via email. However, the "AI Summary of Calls" option in the notification center does not control these emails. To improve user control, the notification center should have a toggle to enable or ...

Detailed Explanation of the Request: We changed the scope of the role (To all team members) so that all the team members can have access to view the live calls on the dashboard, but this change now displays all the SMSs in the team to all the team...

The user wants to select the default audio device on the mobile app, so every time the call comes in, it will either be answered in speaker or the earpeice.