All ideas

It would be better if the user can have an option to choose the custom hold music as well under the IVR configuration settings, the same way we have under custom greetings for normal incoming calls. Custom music could include uploading their own a...

I have noticed that when searching for call logs made after a specific time—such as after 5 PM—it becomes quite challenging to navigate, especially if the customer has made over 1000 calls in a single day. Manually going through each page makes th...

The user is looking to assign the Missed Calls and Voicemails to the Deal Owner in Pipedrive. When this feature becomes available and is enabled under Pipedrive Integration Settings, JustCall searches for a deal linked to the contact in Pipedrive,...

By collecting data through custom fields, users can generate more detailed reports and gain insights into customer behavior. As businesses evolve, the ability to add or modify custom fields ensures that the CRM system remains adaptable to changing...

Objective: To improve the reporting experience for bulk messaging campaigns by enabling users to access, customize, and visualize data across multiple campaigns and numbers in a single interface. Feature Requirements: Unified View for Multiple Cam...

When you use the Recents tab in the phone app and try sending an SMS, it picks a different number than the one used for the call. Ideally, the system should continue the conversation from the same number previously used, as this can be confusing. ...

Needed for automation. Similar to competitors like WATI

Wade Litigation would like to have the capability to receive calls while being on an active call with another caller (Putting them on hold).

The user would like the ability to be able to download the report of a particular chat of a client rather than to be able to download the complete report and then filter the required conversation.

When JustCall daily reports are sent to the user, they are only able to see the seven-team members' snapshots on the phone number request, and it would be beneficial if snapshots of all team members could be added to the email