All ideas

Currently, agents/team members have the ability to manually change their status to “Unavailable” from the JustCall dialer. This gives them control to go offline at any time, which leads to inconsistent call coverage and disrupts the overall workfl...

Our out of hours calls are diverted to a 3rd party security team, unfortunately this leads to customers making enquiries that cannot be answered by the 3rd party. We would like to set up an 'Out of Hours' IVR before the call is diverted to the oth...

to enable automatic top-ups and invoice generation without requiring card details from on the UI level without us performing it on behalf of the customer

Currently, when campaign rules are updated in Sales Dialer, the changes only apply to new leads/contacts added after the update. Existing contacts within a campaign do not get re-processed based on the updated rules. This creates a limitation wher...

When connecting an integration with Gorgias, we need the option to select specific numbers for which we wish to connect the integration with. At the moment, when integrating with Gorgias all the numbers in the account are integrated

Currently, we have a record of the call's progress in our inbound call logs but not in our outbound call logs. It would be beneficial to include the journey of outbound calls in the logs, which would include details like the ring duration at the r...

When we transfer a call, it currently shows the list of saved contacts in a random order. It would be helpful to have an option to filter or sort these contacts — for example, displaying them in alphabetical order or showing favorite contacts at t...

Currently, time rules in the IVR (Interactive Voice Response) menu can only be applied at the number level, meaning all IVR options follow the same business hours and call routing rules. A user has requested the ability to set unique time rules fo...

Currently, transcripts and recordings are only accessible to the user who initiates or receives the call. Users have requested that all participants involved in a call (including transferred or connected users) should have access to the correspond...

This idea will benefit all the teams, especially ones with a large number of team members. It would be great to be able to see working hours for a list of users and change them in bulk. This would save a lot of time when checking or updating large...