All ideas

The user wants to be able to have a setting on JustCall where they can have agents receive IVR calls for a certain time duration and then direct calls without IVR for a certain duration. This is useful for people with dual roles.

User Would like to purchase the add-on that will allow us to send 20,000 text in a bulk SMS.

The feature is currently offered with Sales Dialer, it'd be great if this is also added in JustCall dialer, which auto-selects the outbound number based on the area code.

User wants to be able to customize the report where they can see users' average call time and how many calls made by every user on a daily and weekly basis which would help him to track the productivity.

Currently, we can import contacts to SD based on the contact type from Copper. However, the contact type is present only on the people sections and not on the leads. The customer needs to import the contact from the leads section. Hence, can we in...

It would be useful for admins to have more abilities to change settings of users such as, changing their status. E.g. if system issue occurs for an agent and they cannot change their status, we would want to remove them from the queue by making th...

Some of the most common stats to see in analytics for contact centers are AHT, ACW and hold stats for a group and at an individual level. You already have the programming of the ACW stats in the sales dialer, should be easy enough to reproduce the...

As of now, when our system forwards incoming calls to external numbers, it is tagged as answered under call logs, which makes it tagged as answered in the CRM(For example, In HubSpot). We should have a setting in integrations, which allows users t...

A feature where we can personalise the voicemail drops in the sales dialer campaigns by adding the name of the lead/Cx to the message accordingly.

The user wants the ability to export their accounts contacts into a CSV file.