All ideas

to enable automatic top-ups and invoice generation without requiring card details from on the UI level without us performing it on behalf of the customer

Description: Currently, agents using the Sales Dialer receive inbound calls through the regular JustCall dialer. When this happens, the loud ringing interrupts their ongoing conversation on the Sales Dialer. Requested Feature: Agents actively on a...

Currently, when campaign rules are updated in Sales Dialer, the changes only apply to new leads/contacts added after the update. Existing contacts within a campaign do not get re-processed based on the updated rules. This creates a limitation wher...

When connecting an integration with Gorgias, we need the option to select specific numbers for which we wish to connect the integration with. At the moment, when integrating with Gorgias all the numbers in the account are integrated

Our out of hours calls are diverted to a 3rd party security team, unfortunately this leads to customers making enquiries that cannot be answered by the 3rd party. We would like to set up an 'Out of Hours' IVR before the call is diverted to the oth...

When we transfer a call, it currently shows the list of saved contacts in a random order. It would be helpful to have an option to filter or sort these contacts — for example, displaying them in alphabetical order or showing favorite contacts at t...

Currently, time rules in the IVR (Interactive Voice Response) menu can only be applied at the number level, meaning all IVR options follow the same business hours and call routing rules. A user has requested the ability to set unique time rules fo...

Currently, transcripts and recordings are only accessible to the user who initiates or receives the call. Users have requested that all participants involved in a call (including transferred or connected users) should have access to the correspond...

add integration with tapclicks.com under their calling connections

Currently, we have a record of the call's progress in our inbound call logs but not in our outbound call logs. It would be beneficial to include the journey of outbound calls in the logs, which would include details like the ring duration at the r...