All ideas

In the call disposition analytics the user wants another column where we have the teammates who used that particular disposition and their counts

Finding logs of conversations with clients is time consuming, we have a hubspot integration with JustCall, and we do track all our calls and sms communications, but most of our agents travel a lot for business, and we don't always have our laptop ...

A user has pitched the requirement of being able to send Bulk WhatsApp messages to his clients.

Following the recent update, locating old call logs and data has become quite challenging. Currently, when using the date filter, you have to manually click back or forward to navigate through the months. It would greatly improve the user experien...

This ringing is causing 90%+ of the people who pick up the call, to actually hang up the call because even after the call is picked by the customer agents can still hear the ring sound . This feature is by default however it is impacting customers...

This would help to understand different metrics and analyse the SMS automations.

The ability to mark some contacts as favourites will allow them to select the contact quickly and transfer the call to them quickly. Now they have to always type in the name or search for them which is time consuming.

When trying to create a Sales Dialer campaign by exporting contacts from Copper CRM, it is by default pulling the contacts from People. However, as per the business requirement, we are looking at pulling the contacts from Leads section of Copper C...

We currently provide only 4 CRM to send sms workflow; the user would like to have copper CRM added as well in the workflow, as they use the CRM for the SMS workflow.

Overview: To improve the management of shared inboxes, we suggest adding a “Last SMS Replied” filter. This feature would allow your team to easily track and respond to messages that leads have recently replied to. How It Works: • The “Last SMS Rep...