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    Mobile App Integration (Follow up Boss)

    Requesting that calls initiated from the Follow Up Boss mobile app be able to open and place the call directly via the JustCall mobile app. Currently, the mobile integration does not support this, which impacts usability for teams that rely heavil...
    Guest 4 months ago in Integrations 0 Needs review

    Selective Contact Sync (Follow up Boss)

    Would like the ability to sync only contacts assigned to specific team members from Follow Up Boss to JustCall, instead of all contacts being shared across all users. This would help maintain better privacy, improve contact organization, and preve...
    Guest 4 months ago in Integrations 0 Needs review

    Option to Lower or Mute Incoming Call Alerts on JustCall Main Dialer When Using Sales Dialer

    Description: Currently, agents using the Sales Dialer receive inbound calls through the regular JustCall dialer. When this happens, the loud ringing interrupts their ongoing conversation on the Sales Dialer. Requested Feature: Agents actively on a...
    Siddhant 12 months ago in Sales Dialer 0 Needs review

    Ability to Consolidate or Group SMS Logs by Day in Salesforce

    Idea: Add an option in the JustCall–Salesforce integration to consolidate all SMS messages for a given contact or record into a single daily log entry. Elaborate the Idea: Currently, each SMS (inbound and outbound) is logged as a separate Task in ...
    Guest 4 months ago in Integrations 0 Needs review

    Connection Status is incorrectly labeled as "Connected" for Voicemail Answered calls.

    Calls that are dropped a Voicemail are being Labeled as "Connected", therefore they are NOT following the Custom Reattempt Rules setup. I don't know how many people thought that when a Voicemail is left that should be considered connected, but I c...
    Cezar Rosas 4 months ago in  0 Needs review

    Option to transfer calls to an external number in AI Voice agent

    It would be beneficial to have the ability to redirect AI Voice agent calls to an outside number. This would allow us to utilize an AI Voice agent for our hotel customers' reception support.
    Guest 8 months ago in JustCall AI 1 Needs review

    AI capabilities in SMS bot

    Introduce AI-powered capabilities within SMS (text-based) conversations, enabling customers to interact with an intelligent, automated assistant via text similar to our AI Voice Agent. Use Case:Businesses can leverage the SMS bot to: Qualify leads...
    Mahak Arora 8 months ago in JustCall AI 0 Needs review

    Credential Rotation and Environment Security Enhancements

    The user has outlined two critical use cases related to credential and environment security management that warrant review: 1. Credential Rotation Context: The user requires periodic credential (API key) rotation in accordance with security best p...
    Shivansh 4 months ago in Integrations 0 Needs review

    IVR before diverting to another number

    Our out of hours calls are diverted to a 3rd party security team, unfortunately this leads to customers making enquiries that cannot be answered by the 3rd party. We would like to set up an 'Out of Hours' IVR before the call is diverted to the oth...
    Guest 8 months ago in Others 1 Needs review

    Add airtable integration

    Please please add airtable integration
    Guest 4 months ago in Integrations 1 Needs review