All ideas

The account owner would like to add a feature of auto answering the calls, as he does not want any of his agents to not pick the call.

The user requests that reports include the following fields when available: Name, Email, Phone Number, Notes, Disposition, Business Name, Business Service, Website, and Address.

Description: Currently, on the after-call screen, the connection details can only be set to either Human or Machine pick up. But if users get no answer or a bad number, then there should either be an option to select a custom outcome that can be c...

We book in person appointments at different locations in our city. We have found another AI Agent company that looks into the logistics when scheduling an appointment. For example, if there is one person already near the area where the caller is l...

To have Japanese numbers available with the justCall UI

Currently, users can only search conversations within individual JustCall numbers, which limits efficiency when trying to locate specific messages across all inboxes. A global search feature (supporting keywords, numbers, or agent filters) would s...

Currently, we only log SMS messages as notes, activities, or events, but we do not log them directly in the contact's inbox. Without this feature, the person must individually inspect each contact profile to access SMS messages. Adding this loggin...

The JustCall AI Voice Agent can answer calls and route them, but it doesn’t natively integrate with scheduling tools like Calendly or Pipedrive Scheduler. Right now, callers must be sent a link, which interrupts the flow. A native integration woul...

The user would like to see who the call was transferred by on the mobile app as well as it shows on the browser.

There should be a feature to initiate call merge directly from a SIP device, as this functionality is not currently available in JustCall. A SIP device connected with a JustCall number should also be able to transfer calls directly to any other nu...