All ideas

The account owner would like to add a feature of auto answering the calls, as he does not want any of his agents to not pick the call.

The user requests that reports include the following fields when available: Name, Email, Phone Number, Notes, Disposition, Business Name, Business Service, Website, and Address.

Currently, we only log SMS messages as notes, activities, or events, but we do not log them directly in the contact's inbox. Without this feature, the person must individually inspect each contact profile to access SMS messages. Adding this loggin...

To have Japanese numbers available with the justCall UI

The JustCall AI Voice Agent can answer calls and route them, but it doesn’t natively integrate with scheduling tools like Calendly or Pipedrive Scheduler. Right now, callers must be sent a link, which interrupts the flow. A native integration woul...

Currently, users can only search conversations within individual JustCall numbers, which limits efficiency when trying to locate specific messages across all inboxes. A global search feature (supporting keywords, numbers, or agent filters) would s...

There should be a feature to initiate call merge directly from a SIP device, as this functionality is not currently available in JustCall. A SIP device connected with a JustCall number should also be able to transfer calls directly to any other nu...

Currently, users must enable the Incoming Text Notification toggle to receive email notifications for SMS, including those sent from alphanumeric numbers. We propose enabling email notifications for incoming SMS from alphanumeric numbers by defaul...

I would like to request an API credits balance endpoint so that I can access my balance, since there is no way to send notifications with my credit balance by email, or sms, or any other way. I am not always able to log into the JustCall dashboard...

Enable Zapier to perform the following actions on JustCall conversations: Add specific tags Mark conversations as unread This will help customers streamline their workflows, track follow-ups efficiently, and reduce the risk of missed respons...