All ideas

The user would like the ability to be able to download the report of a particular chat of a client rather than to be able to download the complete report and then filter the required conversation.

We suggest introducing a 'delete recordings' bulk action when multi-selecting calls. As of now, only 1 recording can be deleted at once by opening the call log and clicking on the bin icon.

Currently, the "Elevate Customer Support: Seamlessly Log Calls in New and Existing Tickets in HubSpot (Service Hub)" setting logs calls to an existing ticket associated with the contact. If no existing ticket is found, JustCall creates a new ticke...

A customer managing high-volume lead outreach via JustCall’s Sales Dialer has outlined a critical limitation in how campaigns handle re-added contacts, especially in repeat lead scenarios. Core Use Case: The customer runs a perpetual sales dialer,...

Use of Contact Data in Workflows: Currently, workflows do not allow dynamic access to contact-level data (e.g., language preferences). Suggested enabling conditional logic based on contact attributes — for instance: If contact.language = "English"...

I’d like to propose two key enhancements to the *Call Logs filters* to improve usability and reporting:1. Add "Status" Filter - Purpose: Allow users to filter calls by status (e.g., `Completed`, `No Answer`, `Restricted`, `Failed`). - **Benefit:**...

Cx is using the sales dialer and has integrated his pipedrive account with the sales dialer. cx stated end users have two phone numbers associated with them. When the campaign gets created on Sales Dialer, it only gives the first number for that c...

This can assist in quick navigation and a visual representation of where you are located in the history of a text conversation. Especially useful to note when you are at the most current text message

Currently while using click-to-call everytime we open the web dialer the dialer gives a notification that a new device is detected even when we're not closing the web dialer, it would be great if the dialer retails and remembers the device that is...

Detailed Explanation of the Request: The customer is using the JustCall AI Agent in conjunction with the Zapier integration. While the AI Agent collects detailed data during calls—such as the caller's phone number, email address, etc.—the Zapier i...