All ideas

Calls made via Sales Dialer and JustCall should log against the intended contact seprately, even if multiple contacts share the same phone number. The current behavior can result in incorrect call logging, affecting CRM accuracy. Enabling user sel...

Currently, when sending outbound texts through the API, the visible “from” identity is always tied to the JustCall phone number being used. Even if the agent_id parameter is passed, it only helps with internal reporting and attribution, it does no...

Customer has requested an enhancement to include a metric capturing the timestamp of the last response received from the end user (recipient). Current Capabilities: At present, the system captures and displays key details such as: SMS initiation...

Currently, invoices are only sent via email when there is a pending bill, and only to the primary account email. Users need to log into the billing section to view newly generated invoices, and there’s no way to include other recipients (e.g., fin...

Currently, as per product design, using the API Get a Contact , users can retrieve contact details account-wide. However, there is a discrepancy on the UI: Contacts are displayed and accessible based on user specific, not account-wide. Even Ad...

The user would like the ability to be able to download the report of a particular chat of a client rather than to be able to download the complete report and then filter the required conversation.

The user would like the SMS Analytics to have a view similar to Agent Analytics, where each agent’s individual numbers are visible for SMS activity.

The user would like to have a separate section for unanswered outbound calls included in the Agent Analytics section under the Analytics tab.

Cx is using the sales dialer and has integrated his pipedrive account with the sales dialer. cx stated end users have two phone numbers associated with them. When the campaign gets created on Sales Dialer, it only gives the first number for that c...

There should be AUTO correct feature as in phones to get the SMS edited with Auto correct suggestions. User ID 252,441 Manager ID 244,624