All ideas

Currently, when an agent transfers a call to another user or user group, the receiving agent sees the account’s JustCall number, not the client’s number. This creates challenges because: The receiving agent cannot easily identify the caller, whi...

The user wants to implement a menu before the IVR number is selected, so that leads are first asked qualifying questions. If they meet the criteria, the call will then be transferred to the agent.

The user would like the ability to be able to download the report of a particular chat of a client rather than to be able to download the complete report and then filter the required conversation.

Currently, transferring is only allowed to a team member or an extension. However, it would be helpful if we could have an option to transfer to a User group. This will distribute the calls evenly if the chosen team member is not available to pick...

The customer has requested the ability to view the source of a contact on the JustCall UI, ideally through a dedicated "Source" field. Additionally, it would be beneficial to expose this information via the Get a Contact API response. This is espe...

There should be AUTO correct feature as in phones to get the SMS edited with Auto correct suggestions. User ID 252,441 Manager ID 244,624

Calls made via Sales Dialer and JustCall should log against the intended contact seprately, even if multiple contacts share the same phone number. The current behavior can result in incorrect call logging, affecting CRM accuracy. Enabling user sel...

Currently, when sending outbound texts through the API, the visible “from” identity is always tied to the JustCall phone number being used. Even if the agent_id parameter is passed, it only helps with internal reporting and attribution, it does no...

Cx is using the sales dialer and has integrated his pipedrive account with the sales dialer. cx stated end users have two phone numbers associated with them. When the campaign gets created on Sales Dialer, it only gives the first number for that c...

We would like the option to generate our FAQs based on our historical transcripts. With our past call data, AI should recognise the common questions being asked to our agents and suggest them to us as FAQs.