All ideas

Customer has requested an enhancement to include a metric capturing the timestamp of the last response received from the end user (recipient). Current Capabilities: At present, the system captures and displays key details such as: SMS initiation...

Currently, invoices are only sent via email when there is a pending bill, and only to the primary account email. Users need to log into the billing section to view newly generated invoices, and there’s no way to include other recipients (e.g., fin...

Currently, as per product design, using the API Get a Contact , users can retrieve contact details account-wide. However, there is a discrepancy on the UI: Contacts are displayed and accessible based on user specific, not account-wide. Even Ad...

If there is a set of pre-sales modules in the Zoho CRM with Client details and the details of the scheduled meeting. It has to call the client and confirm the appointment with the client over the call, and then update the same on the module.

The JustCall ios app currently does not have badges (red numbers on the corner of the app) that shows the number of texts and voicemails that are unread. It would be excellent if this could be implemented.

The user would like the SMS Analytics to have a view similar to Agent Analytics, where each agent’s individual numbers are visible for SMS activity.

The user would like to have a separate section for unanswered outbound calls included in the Agent Analytics section under the Analytics tab.

The user would like the ability to be able to download the report of a particular chat of a client rather than to be able to download the complete report and then filter the required conversation.

Currently, Click-to-Dial calls initiated from Zoho CRM are logged in the general JustCall call logs and synced to Zoho CRM, but they do not appear in Sales Dialer campaign logs. This creates a gap for users who want a unified view of all outbound ...

The user is looking to establish an integration between JustCall and LinkedIn, with the goal of streamlining their lead management process. Specifically, they want the ability to automatically capture or transfer leads generated through LinkedIn—s...