All ideas

The user wants to remove the DNCA checkbox in the Sales Dialer that appears after calls. Agents are mistakenly marking calls as DNCA, even though it is already set up under their disposition. To prevent this from being misused, they need to disabl...

This would be usefull to allow transfer calls to go through pre-configured IVR and phone number configuration, enabling a more scalable and controled transfer process.

I need to see the average talk time and hold time. We swapped over from Aircall which had this feature. It's good to know when running a call center operation.

It would be helpful if we could limit which users could see which saved replies. For example, have different groupings of users for different replies.

The JustCall ios app currently does not have badges (red numbers on the corner of the app) that shows the number of texts and voicemails that are unread. It would be excellent if this could be implemented.

This would notify the agents in real time, and they could review their scores and contact the admins in case of any discrepancies. Or just be notified that they have been scored.

The member is asking the invoice to be shared as PDF automatically, rather than requesting for a PDF on the invoices.

Having several options for default tones that are copy-right free would be great as it can be a mission to procure them privately.

The user would like to select specific calls for transcription and use their minutes wisely in this case.

Client's request: We are searching for an sms solution that allows us to mark conversations as active and feedback this into zapier. If we have this they might switch to annual