All ideas

This idea will benefit all the teams, especially ones with a large number of team members. It would be great to be able to see working hours for a list of users and change them in bulk. This would save a lot of time when checking or updating large...

The user would like to select specific calls for transcription and use their minutes wisely in this case.

Whenever a message is undelivered it should be notified so any agent or user can take an action on the same immediately without any delay

It would be very efficient to be able to hit "enter" on the keyboard after copying and pasting the phone number on the dialer to make a call.

As of now, only Phone numbers, e-mails, and Names are shown in the contacts section. One custom field of a user's choice should be shown. For example: Company

Every time a list of contacts is uploaded to the contacts section using a .csv file, the mapping is required manually. It would be helpful if there can be a preset option of the default mapping as in the Sales Dailer.

The user would like the ability to be able to download the report of a particular chat of a client rather than to be able to download the complete report and then filter the required conversation.

We do want to call the skipped contacts, so we don't want to mark the campaign as completed. There should be a feature that has ability to have a Reattempt Rule specifically designed for skipped calls on Sales Dialer

Requirement Enable users to view a month-wise, user-wise, and number-wise breakdown of invoice charges with: Gantt Chart Representation – Visual timeline of charges, including user additions and subscription changes. Excel Export – Detailed breakd...

Hi Team, I want to be able to see all the options selected by the user in the IVR journey. The current feature only shows the last option selected. We would like the option to have the "Language" they selected in the IVR (English or Spanish) displ...