All ideas

Use of Contact Data in Workflows: Currently, workflows do not allow dynamic access to contact-level data (e.g., language preferences). Suggested enabling conditional logic based on contact attributes — for instance: If contact.language = "English"...

I’d like to propose two key enhancements to the *Call Logs filters* to improve usability and reporting:1. Add "Status" Filter - Purpose: Allow users to filter calls by status (e.g., `Completed`, `No Answer`, `Restricted`, `Failed`). - **Benefit:**...

When a new text message is received in the inbox, it does not automatically appear at the top. To view unread messages, we must scroll down. However, there is an option to filter and only view unread messages. It would be more convenient if new me...

This can assist in quick navigation and a visual representation of where you are located in the history of a text conversation. Especially useful to note when you are at the most current text message

Currently while using click-to-call everytime we open the web dialer the dialer gives a notification that a new device is detected even when we're not closing the web dialer, it would be great if the dialer retails and remembers the device that is...

Detailed Explanation of the Request: The customer is using the JustCall AI Agent in conjunction with the Zapier integration. While the AI Agent collects detailed data during calls—such as the caller's phone number, email address, etc.—the Zapier i...

Current State: Greeting messages do not include the caller’s name, making interactions feel generic. Suggested Improvement: Add a dynamic variable (e.g., {{Caller_Name}}) to automatically insert the caller’s name into greetings. Example: Before: "...

The user needs the notification triggered via an email or via an API endpoint. This will help in them determining the limit being met API Endpoint "SMS Limit Reached"POST and GET requestPayload:- Phone number,- date, time,- current limit,- next reset

It would be beneficial to provide an option for users to customize the date and time stamp format displayed on text messages. Currently, the default format appears as DD/MM/YY (e.g., 08/01/25 03:18 PM), which may not be intuitive for users in regi...

It would be great if we had an option to download a report for all the roles and permissions on the account. This can help the team to have a track of all the roles and permissions assigned to the agents.