All ideas

Be able to send and receive pdfs and images in a group SMS

Users should have the option to choose whether they can share contacts. If they can, they should also be able to select which team member they would like to share the contact with. We receive numerous queries about how to do this. This feature cou...

The account owner would like to add a feature of auto answering the calls, as he does not want any of his agents to not pick the call.

The user requests that reports include the following fields when available: Name, Email, Phone Number, Notes, Disposition, Business Name, Business Service, Website, and Address.

To have Japanese numbers available with the justCall UI

Currently, users can only search conversations within individual JustCall numbers, which limits efficiency when trying to locate specific messages across all inboxes. A global search feature (supporting keywords, numbers, or agent filters) would s...

The user is requesting an enhancement related to the JustCall (JC) and HubSpot integration. Specifically, they would like the Click-To-Call (CTC) icon of JustCall to be visible and functional within the HubSpot desktop application. Currently, the ...

The user wants to have traits for the calls received via the website widget so those calls can be identified accordingly.

There should be a feature which allows the owner of the account to integrate on behalf of team members for Monday account. As of now team members have to integrate on their end as well in order to push all the calls and SMSs.

Detailed Explanation of the Request: Currently, the system does not allow the use of hyphens (-) when editing the Name/Title of a number. This restriction was introduced after an earlier issue tracked under JIRA: VOICE-5448. However, this is now i...