All ideas

Currently, we have a record of the call's progress in our inbound call logs but not in our outbound call logs. It would be beneficial to include the journey of outbound calls in the logs, which would include details like the ring duration at the r...

Feature Request: Please update the system to ensure that the phone number field in account settings (and anywhere else it appears) is locked and not editable for staff members. Reason: Locking this field will help maintain data consistency and pre...

We have a small team, and have discovered that ONLY the phone number owner can see Voicemails left to a Shared Number. Speaking to Welma and Tanu, we tried various settings but there does not appear to be a way to let Team Members see Voicemails f...

This idea will benefit all the teams, especially ones with a large number of team members. It would be great to be able to see working hours for a list of users and change them in bulk. This would save a lot of time when checking or updating large...

Ability to receive notifications via email or any form of notification

It would be good if we had an option to route calls from an IVR to a specific group if there is no input from the caller. This can be added as one of the blocks in the Workflows. It helps people who don’t know what to select.

Request Summary: Currently, in Sales Dialer campaigns, the contact list defaults to sorting by "Added to the Campaign Date," which mixes new (undialed) leads with those already contacted. Users must manually filter for undialed contacts each time ...

There should be an option to send invoices via email, rather than downloading it from the account

To send an email to the admin or the team member where a specific disposition code is set for a call on Sales dialer workflow.

User would like to request the addition of an "Analyst" user role at no charge, specifically designed for read-only access to analytics and performance data. This would be instrumental in helping them manage and optimise their account more effecti...