All ideas

Currently, we are required to manually update our availability status several times throughout the day, especially when we are in meetings or otherwise occupied. This manual process is prone to errors and omissions, as it’s easy to forget to chang...

To be able to manually tick off the checklist in the Agent Assist script, as sometimes it relies on the keywords or the entire sentence to strike through, it would be very helpful for the agents to tick them off manually once they’ve asked the que...

Detailed Explanation of the Request: The user is looking to log the JustCall AI call summary as a PDF file in the call activity created on the ZOHO CRM.Zoho Flow is being used to pull the AI Data and attach the transcript as a PDF in the activity ...

The user needs the notification triggered via an email or via an API endpoint. This will help in them determining the limit being met API Endpoint "SMS Limit Reached"POST and GET requestPayload:- Phone number,- date, time,- current limit,- next reset

To be able to schedule automated campaign analytics reports for Sales dialer.

To make sure the correct name is pronounced on the call as it is non negotiable.

Title: To have the search option in the inbox section of mobile app. Description: The user needs to have the search option in the Mobile App as they have multiple conversations going on and it is difficult for them to go through the conversations ...

The ability for reps who are on the move to leave "talk to text" SMS messages would be a great addition to the product. Much like typical talk to text capabilities when we are in the field/on the road, this would help drive a more robust feature s...

Use case- Here's an example. https://sinch.com/apis/messaging/rcs/ It's similar to SMS and MMS but allows for images, carousels, buttons, branding, and more when sending messages. We'd want to send marketing and customer service messages, similar ...

We need a separate list where we can view all the scheduled texts and the time stamp for when they were scheduled.