All ideas

This feature would allow team members to retain access to historical calls from users who have been removed from the account without needing to add them back as active users. It would address the challenge of searching for and filtering call logs ...

The option to opt-out is required but has a set template of "Reply STOP to unsubscribe" which doesn't make sense for everyone, as we are not a subscription service. Would be good to have other options like "Reply STOP to opt-out" so they can opt o...

The user is requesting that they would need the option to hold a call rather to mute it while dialing calls through Sales dialer

This idea will benefit all the teams, especially ones with a large number of team members. It would be great to be able to see working hours for a list of users and change them in bulk. This would save a lot of time when checking or updating large...

Feature Request: Please update the system to ensure that the phone number field in account settings (and anywhere else it appears) is locked and not editable for staff members. Reason: Locking this field will help maintain data consistency and pre...

We have a small team, and have discovered that ONLY the phone number owner can see Voicemails left to a Shared Number. Speaking to Welma and Tanu, we tried various settings but there does not appear to be a way to let Team Members see Voicemails f...

It would be good if we had an option to route calls from an IVR to a specific group if there is no input from the caller. This can be added as one of the blocks in the Workflows. It helps people who don’t know what to select.

Request Summary: Currently, in Sales Dialer campaigns, the contact list defaults to sorting by "Added to the Campaign Date," which mixes new (undialed) leads with those already contacted. Users must manually filter for undialed contacts each time ...

Ability to receive notifications via email or any form of notification

There should be an option to send invoices via email, rather than downloading it from the account