All ideas

Having several options for default tones that are copy-right free would be great as it can be a mission to procure them privately.

Being able to add multiple types of users or plans on one Account

At present you can only have one fixed shift pattern for a team member that you can set in working hours. However in call centres where team members rotate on different shift patterns each week this can't currently be supported. Team members there...

The users should receive their invoices directly a PDF file to their email instead of the link to their JustCall account and then download the file.

The customer has expressed a need to have the ability to include their signature at the conclusion of messages as an optional feature. This is due to the fact that utilizing a saved reply would replace the entire message body, which is not ideal. ...

Show little text bubbles or something to indicate if another team member is already replying to a message. There are times when multiple agents are replying at the same time, and then the customer will get two back-to-back responses.

This would help people who have eye issues. Can we add possibly add this feature?

Client has requested to see if we can remove leads from dialer campaign based on Salesforce status of the lead

We need the ability to rearrange the JustCall Menu Bar on left side. There are so many things cluttered that we do not even use. Our www.Pipedrive.com CRM allows the rearranging and removal on non used items in left side menu bar. This is very ben...

The Filter option in Saved replies is only available for Admins and account owners. We also need to have this option for Team members so they can filter replies accordingly.