All ideas

User Profiles: Ability to amend and specify which sections each member can access (e.g., download options, all contacts, call logs, incoming calls, etc.). Note: We are still awaiting the urgent removal of the download option for Members as previou...

The first pic - I need additional filter in there which has 'Occupation' so I can search for that. Can you add it on please (Just like we have ID, Fundraiser Name & Sign Date)

Needed for automation. Similar to competitors like WATI

User wants to use google authenticator to login

Whenever a message is undelivered it should be notified so any agent or user can take an action on the same immediately without any delay

Currently, we have a record of the call's progress in our inbound call logs but not in our outbound call logs. It would be beneficial to include the journey of outbound calls in the logs, which would include details like the ring duration at the r...

That way, you can schedule all of your holidays ahead of time, by year and don't have to go in the night before or morning of to manually mark your business as closed so everything goes straight to voicemail, like you want it to. Then, manually re...

When a new text message is received in the inbox, it does not automatically appear at the top. To view unread messages, we must scroll down. However, there is an option to filter and only view unread messages. It would be more convenient if new me...

We should have a common search with numbers in the inbox section and not have to go inside the JC number section from or to which the message was sent and then search for the message.

Currently, when exporting the team member analytics report, the After-call metric is displayed in the format 1m 7s. This format makes it difficult to aggregate or create a Pivot table in a spreadsheet. It would be more convenient if this data were...