All ideas

Idea Summary: In the current Sales Dialer setup, once custom fields are mapped to a campaign, all available custom fields become visible, even those not relevant to that specific campaign. This can lead to unnecessary clutter and confusion for age...

Description: Currently, agents using the Sales Dialer receive inbound calls through the regular JustCall dialer. When this happens, the loud ringing interrupts their ongoing conversation on the Sales Dialer. Requested Feature: Agents actively on a...

If there is a set of pre-sales modules in the Zoho CRM with Client details and the details of the scheduled meeting. It has to call the client and confirm the appointment with the client over the call, and then update the same on the module.

There should be an option to send invoices via email, rather than downloading it from the account

Currently, JustCall provides a set number of free minutes for AI-powered features such as call transcription and summaries, depending on the user's subscription plan. However, once these allocated minutes are exhausted, the system silently stops g...

Currently due to the logic, it rings 9 active team members under a user group before proceeding to the next user group which has an impact on remaining members not receiving calls. Changing the logic for all team members within a user group to rec...

Currently, we have a record of the call's progress in our inbound call logs but not in our outbound call logs. It would be beneficial to include the journey of outbound calls in the logs, which would include details like the ring duration at the r...

We suggest introducing a 'delete recordings' bulk action when multi-selecting calls. As of now, only 1 recording can be deleted at once by opening the call log and clicking on the bin icon.

Currently, the "Elevate Customer Support: Seamlessly Log Calls in New and Existing Tickets in HubSpot (Service Hub)" setting logs calls to an existing ticket associated with the contact. If no existing ticket is found, JustCall creates a new ticke...

A customer managing high-volume lead outreach via JustCall’s Sales Dialer has outlined a critical limitation in how campaigns handle re-added contacts, especially in repeat lead scenarios. Core Use Case: The customer runs a perpetual sales dialer,...