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    Include Disposition Group Name in HubSpot Call Logs for Sales Dialer

    Currently, when a call is made using the JustCall Sales Dialer, only the disposition name is logged in HubSpot. In contrast, calls made via the main JustCall dialer include both the disposition group name and the disposition name in the log. This ...
    Siddhant 9 months ago in Sales Dialer 0 Needs review

    Request for integration with Missive CRM

    Can I request you look at creating an integration for Missive like this - https://missiveapp.com/integrations/dialpad
    Guest 6 months ago in Integrations 0 Needs review

    Phone number search in call logs

    When searching for a phone number in call logs, the time range filter also needs to be adjusted, which shouldn’t be the case—especially since the customer works in QA and often reviews older call recordings.
    Shreyas Shetty 9 months ago in Voice 0 Will not implement

    Update to Daily Summary Report

    Request an update to the Daily Summary Report. Currently, the Call Insights displays data under Phone Number. Can we instead show the Team Member’s Name associated with each number.
    Guest 3 months ago in Others 0 Needs review

    sms messages attached to customer file automatically

    when a call is made in hubspot or email sent details are in activity /notes. sms message is in a link rather than displayed in contact
    Dawn Lock 3 months ago in SMS 0 Needs review

    Enable JustCall’s Zoho CRM integration links to open directly in the Zoho CRM mobile app instead of the web browser

    Currently, when clicking on a contact from JustCall’s Zoho CRM integration, the link opens in the browser instead of the mobile app. Zoho confirmed that this happens because the URL provided by JustCall does not include the organization ID. Using ...
    Guest 3 months ago in Integrations 0 Needs review

    Allow bulk export of call transcripts from JustCall AI

    Currently, JustCall AI only allows call transcript downloads one by one, which is very time-consuming when reviewing months’ worth of calls. I requested to download all transcripts for a specific agent (e.g., Glynda) across May, June, and July 202...
    Blockpay Innovations 6 months ago in JustCall AI 0 Needs review

    Feature to record mp3 inside JC phone number settings to use as Voicemail message later.

    JustCall only has pre-recorded mp3 uploading options but there is no way to record one from directly within the call. JustCall should allow users to record messages for voicemail directly from UI (Phone number settings -custom greetings section) a...
    Almeen Siddique 10 months ago in Voice 0 Future consideration

    Unread messages to appear at the top.

    When a new text message is received in the inbox, it does not automatically appear at the top. To view unread messages, we must scroll down. However, there is an option to filter and only view unread messages. It would be more convenient if new me...
    Guest over 1 year ago in SMS 0 Planned

    Ability to Retroactively Sync or Link Call Logs with Newly Created CRM Records

    Current Situation Our sales team’s performance KPIs are based on call log data recorded in Zoho CRM (Leads and Contacts modules). Currently, JustCall only logs calls to CRM if the contact or lead already exists at the time of the call. In many cas...
    Guest 3 months ago in Integrations 0 Needs review