All ideas

Currently, if a call is made before a number is saved in Salesforce, the activity may not be synced at all. This leads to a loss of important call metrics such as duration, call outcome, and the total number of calls made especially if the rep ent...

The user has shared feedback regarding the pop-up that appears for webinars or similar events. Currently, the pop-up provides only two options: “Maybe later” and “Join live webinar.” The user is requesting that a third option be added—such as “No ...

It would be beneficial to have the ability to redirect AI Voice agent calls to an outside number. This would allow us to utilize an AI Voice agent for our hotel customers' reception support.

Our out of hours calls are diverted to a 3rd party security team, unfortunately this leads to customers making enquiries that cannot be answered by the 3rd party. We would like to set up an 'Out of Hours' IVR before the call is diverted to the oth...

The user wants calls made via JustCall to be logged against Lead first and if Lead is not found then Contacts in Salesforce. Currently, calls are being logged under Contacts even when matching Lead records exist, which disrupts their workflow and ...

Be able to send and receive pdfs and images in a group SMS

Currently, the transcriptions contain blocks of a specific part of the conversation. It would be helpful to have a single copy-all button for the complete transcription in the JustCall AI dashboard.

Introduce AI-powered capabilities within SMS (text-based) conversations, enabling customers to interact with an intelligent, automated assistant via text similar to our AI Voice Agent. Use Case:Businesses can leverage the SMS bot to: Qualify leads...

The user wants the Company name beside the contact name that is being dialled in the Sales Dialer. I did suggest that, once the call is answered, the name of the company can be seen in the right-hand column. However, they prefer it being beside th...

Description: Currently, the JustCall mobile app does not support bubble or badge notifications (red dot with number count) on the app icon, which would indicate unread voicemails, missed calls, or messages—similar to what is seen in apps like Mess...