Customer Workspace Ideas Portal
ADD A NEW IDEA

All ideas

Showing 369 of 369

Add "Analyst" Role as a Free User Type for Read-Only Access

User would like to request the addition of an "Analyst" user role at no charge, specifically designed for read-only access to analytics and performance data. This would be instrumental in helping them manage and optimise their account more effecti...
Guest 3 months ago in Others 0 Needs review

To have the ability to check SMS replies and send SMS which is currently unavailable as a default option within GHL automations.

There is no option to check SMS replies and send SMS, which is possible via Zap only. It is not present as a default option within GHL automations. It would be beneficial to have it within the GHL automation action.
Almeen Siddique about 1 month ago in Integrations 0 Needs review

Feature Request: Email Notifications for Mentions in Internal Collaboration + CRM Logging

It would be helpful to enhance the Internal Collaboration functionality by enabling email notifications whenever a user is mentioned in a note. Additionally, logging these internal notes into the integrated CRM would add significant value. These i...
Siddhant 3 months ago in SMS 0 Needs review

Feature Request: Add "Date Added to DNC" and "Added By" Columns in Sales Dialer UI

Title: Feature Request: Add "Date Added to DNC" and "Added By" Columns in Sales Dialer UI Summary: The Sales Dialer UI currently lacks visibility into when a contact was added to the Do Not Call (DNC) list and by which team member. This limitation...
Guest about 1 month ago in Sales Dialer 0 Needs review

Export Hubspot call outcomes

It would be great if Hubspot call outcomes are included in the call log reports.
Guest about 2 months ago in Integrations 0 Needs review

Option to a name a group

When sending a direct message on JustCall workspace to multiple members, we cannot name the group; instead, it only displays the agents' names as part of the team.
Guest about 2 months ago in Workspace 0 Needs review

Add in custom holidays that you can schedule ahead of time to be closed in Business Hours

That way, you can schedule all of your holidays ahead of time, by year and don't have to go in the night before or morning of to manually mark your business as closed so everything goes straight to voicemail, like you want it to. Then, manually re...
Grant Riley 11 months ago in Others 0 Needs review

Change of picture on the click to call Website Call Button

It would be great if we could have an option to change the Picture on the click to call Website Call Button instead of the regular agent default pic. FYR: https://app.justcall.io/call-now/pim
Guest about 2 months ago in Others 0 Needs review

Modify Mandatory Call Disposition Behavior to Exclude Call Rating Requirement

Description: When the Mandatory Call Disposition setting is enabled in the Sales Dialer, users are required to select both Call Disposition and Call Rating before they can proceed. However, some users do not utilize the Call Rating feature and wou...
Siddhant 5 months ago in Sales Dialer 0 Needs review

Auto-answer for incoming calls

The account owner would like to add a feature of auto answering the calls, as he does not want any of his agents to not pick the call.
Guest 4 months ago in Voice 0 Needs review