All ideas

Current Situation Our sales team’s performance KPIs are based on call log data recorded in Zoho CRM (Leads and Contacts modules). Currently, JustCall only logs calls to CRM if the contact or lead already exists at the time of the call. In many cas...

Currently, agents/team members have the ability to manually change their status to “Unavailable” from the JustCall dialer. This gives them control to go offline at any time, which leads to inconsistent call coverage and disrupts the overall workfl...

to enable automatic top-ups and invoice generation without requiring card details from on the UI level without us performing it on behalf of the customer

As of now, the call logs by searching the phone number as a unique field. It would be helpful if we could search a contact based on the Record ID in Hubspot.

Currently, JustCall supports bulk SMS campaigns, but not bulk MMS campaigns. Enabling bulk MMS would allow businesses to send images, videos, GIFs, and other rich media to multiple recipients at scale. This feature could be added as an extension o...

Right now, we have the ability to make calls through the Hubspot web interface using the Native dialer. However, it would also be beneficial if we could make calls through the Native dialer on the Hubspot mobile app.

Currently, when campaign rules are updated in Sales Dialer, the changes only apply to new leads/contacts added after the update. Existing contacts within a campaign do not get re-processed based on the updated rules. This creates a limitation wher...

When connecting an integration with Gorgias, we need the option to select specific numbers for which we wish to connect the integration with. At the moment, when integrating with Gorgias all the numbers in the account are integrated

The user wants an option to rearrange dispositions in the Sales Dialer settings. Right now, there is no way to organize them, except by deleting and adding them again, which takes a lot of time. They need the ability to sort or move them alphabeti...

The feature request is to allow marking a contact as "Do Not Dial" (DND) directly within HubSpot, ensuring that calls to the contact are restricted across both JustCall and Sales Dialer without requiring manual updates in each platform.
Current Be...