All ideas

Problem: Customers using the JustCall ↔ HubSpot integration need the IVR digit (DTMF key pressed by the caller) to be available as a structured HubSpot property.Currently, JustCall captures the IVR digit and logs it inside the call activity notes ...

The feature request is to allow marking a contact as "Do Not Dial" (DND) directly within HubSpot, ensuring that calls to the contact are restricted across both JustCall and Sales Dialer without requiring manual updates in each platform.
Current Be...

Need for a Zapier action for Smart Routing functionality, enabling customers to use Zapier thereby fully leveraging JustCall’s Smart Routing capabilities.

During call merge, the secondary agent is currently able to see only the bridging agent’s number, not the customer’s number. This limitation stems from carrier-level call spoofing policies. However, for certain use cases, displaying the customer’s...

In the case of more than one business yet same operators, identifying incoming calls that the client has dialed is needed to answer in the correct business name. So the number the incoming caller has actually dialled needs to be displayed.

Requesting the ability to log incoming and outgoing calls against custom fields or custom modules they have created within Zoho — for example, custom Contact or Lead records that do not belong to Zoho’s default modules. Currently, JustCall only su...

Description & Use Case:Currently, workflows don’t allow inserting a custom message step before the “Ring to Team Members” action. Allowing this would give admins more flexibility to add tailored messages for callers, improving the call experie...

Feedback: For Dynamic Dialer and Power Dialer, can we have "Machine Pickup" pre-selected by default when a call gets connected but is actually an answering machine? Reason: Users have reported that the majority of calls they receive on these diale...

Use case: set up automation within ActiveCampaign based on SMS content/time Benefit: Once this feature is rolled out, we would be able to implement various automations such as:1. Create follow up task when coupon/deal is provided to the customer, ...

Problem: When booking an appointment, the AI Agent currently checks availability day by day and informs the caller each time a day is not available. This leads to a poor user experience, as the caller hears multiple rejections before reaching an a...