Add "Analyst" Role as a Free User Type for Read-Only Access
User would like to request the addition of an "Analyst" user role at no charge, specifically designed for read-only access to analytics and performance data. This would be instrumental in helping them manage and optimise their account more effecti...
Feature Request: Email Notifications for Mentions in Internal Collaboration + CRM Logging
It would be helpful to enhance the Internal Collaboration functionality by enabling email notifications whenever a user is mentioned in a note. Additionally, logging these internal notes into the integrated CRM would add significant value. These i...
When sending a direct message on JustCall workspace to multiple members, we cannot name the group; instead, it only displays the agents' names as part of the team.
Guest
about 1 month ago
in Workspace
0
Needs review
Add in custom holidays that you can schedule ahead of time to be closed in Business Hours
That way, you can schedule all of your holidays ahead of time, by year and don't have to go in the night before or morning of to manually mark your business as closed so everything goes straight to voicemail, like you want it to. Then, manually re...
Grant Riley
11 months ago
in Others
0
Needs review
Change of picture on the click to call Website Call Button
It would be great if we could have an option to change the Picture on the click to call Website Call Button instead of the regular agent default pic. FYR: https://app.justcall.io/call-now/pim
Modify Mandatory Call Disposition Behavior to Exclude Call Rating Requirement
Description: When the Mandatory Call Disposition setting is enabled in the Sales Dialer, users are required to select both Call Disposition and Call Rating before they can proceed. However, some users do not utilize the Call Rating feature and wou...
Siddhant
5 months ago
in Sales Dialer
0
Needs review
The user requests that reports include the following fields when available: Name, Email, Phone Number, Notes, Disposition, Business Name, Business Service, Website, and Address.