All ideas

Introduce AI-powered capabilities within SMS (text-based) conversations, enabling customers to interact with an intelligent, automated assistant via text similar to our AI Voice Agent. Use Case:Businesses can leverage the SMS bot to: Qualify leads...

Currently, AMD settings are applied globally across the entire JustCall account. This limits flexibility when managing multiple campaigns with varying requirements for voicemail handling. Making AMD settings configurable at the campaign level. Thi...

It would be great if we could download all the enquiries received via the 'Click-to-Call' JustCall website widget, including those from both 'Calls' and 'Messages'. Currently, there is no facility to download it in bulk, it can only be viewed on t...

As of now, the call logs by searching the phone number as a unique field. It would be helpful if we could search a contact based on the Record ID in Hubspot.

The user wants an option to rearrange dispositions in the Sales Dialer settings. Right now, there is no way to organize them, except by deleting and adding them again, which takes a lot of time. They need the ability to sort or move them alphabeti...

The feature request is to allow marking a contact as "Do Not Dial" (DND) directly within HubSpot, ensuring that calls to the contact are restricted across both JustCall and Sales Dialer without requiring manual updates in each platform.
Current Be...

Our out of hours calls are diverted to a 3rd party security team, unfortunately this leads to customers making enquiries that cannot be answered by the 3rd party. We would like to set up an 'Out of Hours' IVR before the call is diverted to the oth...

Description: Currently, the JustCall mobile app does not support bubble or badge notifications (red dot with number count) on the app icon, which would indicate unread voicemails, missed calls, or messages—similar to what is seen in apps like Mess...

We’re using the Sales Dialer (Power Dialer) for outbound calling, and we need an option to automatically play a ‘This call is being recorded’ disclaimer at the start of each call. This is a legal requirement in our region, and it’s frustrating tha...

The user wants calls made via JustCall to be logged against Lead first and if Lead is not found then Contacts in Salesforce. Currently, calls are being logged under Contacts even when matching Lead records exist, which disrupts their workflow and ...