All ideas

Detailed Explanation of the Request: The customer is using the JustCall AI Agent in conjunction with the Zapier integration. While the AI Agent collects detailed data during calls—such as the caller's phone number, email address, etc.—the Zapier i...

Just like Wati.io offers, an app to manage whatsapp business messages

Ability to check, send and receive WhatsApp messages on the JustCall app.

User would like to request the addition of an "Analyst" user role at no charge, specifically designed for read-only access to analytics and performance data. This would be instrumental in helping them manage and optimise their account more effecti...

Current State: Greeting messages do not include the caller’s name, making interactions feel generic. Suggested Improvement: Add a dynamic variable (e.g., {{Caller_Name}}) to automatically insert the caller’s name into greetings. Example: Before: "...

Description: When the Mandatory Call Disposition setting is enabled in the Sales Dialer, users are required to select both Call Disposition and Call Rating before they can proceed. However, some users do not utilize the Call Rating feature and wou...

The user would like to see who the call was transferred by on the mobile app as well as it shows on the browser.

It would be beneficial to provide an option for users to customize the date and time stamp format displayed on text messages. Currently, the default format appears as DD/MM/YY (e.g., 08/01/25 03:18 PM), which may not be intuitive for users in regi...

It would be great if we had an option to download a report for all the roles and permissions on the account. This can help the team to have a track of all the roles and permissions assigned to the agents.

So on my desktop computer I use the “Click to Dial” feature which is great: BUT then when I’m out and about I want to use my mobile app to call someone through JustCall. When I do so the app calls out, and then phone rings as “Click to Dial” is ON...