All ideas

Problem: When booking an appointment, the AI Agent currently checks availability day by day and informs the caller each time a day is not available. This leads to a poor user experience, as the caller hears multiple rejections before reaching an a...

Currently, when exporting the team member analytics report, the After-call metric is displayed in the format 1m 7s. This format makes it difficult to aggregate or create a Pivot table in a spreadsheet. It would be more convenient if this data were...

Our system is already heavily SIP integrated. Allowing us to use our existing SIP trunks as just call phone number will avoid the need to go through the porting process. It also allows us better insight in diagnosing connectivity issues.

Currently, all calls that are not answered — including those that fail or are abandoned before ringing the agent — are classified and notified as missed calls. This creates confusion, as users are prompted to investigate calls that were never actu...

When we direct a call to another JustCall user or JC number, we don't mention whether it is a transferred call or a direct inbound call from the customer on any platform, be it a web dialer, desktop app, extension, or mobile app. Below call was a ...

Hi ! Would love to be able to analyze a batch of calls simultaneously with our scorecards.

Hi team,I’d like to request a new feature related to how leads are processed in Sales Data.Currently, if a lead already exists in the system (duplicate entry), the system ignores it entirely. This means that when an existing lead re-enquires — for...

I’d like to request an enhancement for our Sales Dialer–Pipedrive integration. Currently, the call back time from the dialer gets logged only as a note in Pipedrive. It would be great if we could have the call back time automatically logged as a “...

Currently, JustCall supports bulk SMS campaigns, but not bulk MMS campaigns. Enabling bulk MMS would allow businesses to send images, videos, GIFs, and other rich media to multiple recipients at scale. This feature could be added as an extension o...

Default Records per Page Configuration On the Phone Numbers / Team Members pages, the default record listing is currently set to 10 and can be manually adjusted. The customer would like the ability to set and save a preferred default value (e.g., ...