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Request to Enable Multi-Select Option in Team Member Filter on Availability Logs Page

Detailed Explanation of the Request: In the current setup of the Team Member Availability Logs tab, users can view availability data, but only for one team member at a time. This becomes extremely tedious and inefficient for organizations with a l...
Guest about 2 months ago in Others 0 Needs review

To integrate JustCall mobile app with Siri and Android

The user wants to ask Siri to call a particular number.
Amulya Anand about 2 months ago in Integrations 0 Needs review

Contacts sync between team members

Users should have the option to choose whether they can share contacts. If they can, they should also be able to select which team member they would like to share the contact with. We receive numerous queries about how to do this. This feature cou...
Guest 11 months ago in Others 1 Needs review

After call work should reflect its value in one standard unit for ease of analysis.

Currently, when exporting the team member analytics report, the After-call metric is displayed in the format 1m 7s. This format makes it difficult to aggregate or create a Pivot table in a spreadsheet. It would be more convenient if this data were...
Guest over 1 year ago in Others 2 Needs review

API Call to Update the Status of a Specific User

Currently, we are required to manually update our availability status several times throughout the day, especially when we are in meetings or otherwise occupied. This manual process is prone to errors and omissions, as it’s easy to forget to chang...
Ankita Varma about 2 months ago in Integrations 0 Needs review

Request for Global Inbox Search Functionality

Currently, users can only search conversations within individual JustCall numbers, which limits efficiency when trying to locate specific messages across all inboxes. A global search feature (supporting keywords, numbers, or agent filters) would s...
Guest 4 months ago in SMS 0 Needs review

Manual strikethrough/complete scripts on a checkbox

To be able to manually tick off the checklist in the Agent Assist script, as sometimes it relies on the keywords or the entire sentence to strike through, it would be very helpful for the agents to tick them off manually once they’ve asked the que...
Guest about 2 months ago in JustCall AI 0 Needs review

Ability to log the Call AI summary as a PDF using Zoho Flow.

Detailed Explanation of the Request: The user is looking to log the JustCall AI call summary as a PDF file in the call activity created on the ZOHO CRM.Zoho Flow is being used to pull the AI Data and attach the transcript as a PDF in the activity ...
Guest about 2 months ago in Integrations 0 Needs review

Voice to Text SMS Capabilities.

The ability for reps who are on the move to leave "talk to text" SMS messages would be a great addition to the product. Much like typical talk to text capabilities when we are in the field/on the road, this would help drive a more robust feature s...
Guest about 2 months ago in SMS 0 Needs review

Want to send RCS message with jsutCall

Use case- Here's an example. https://sinch.com/apis/messaging/rcs/ It's similar to SMS and MMS but allows for images, carousels, buttons, branding, and more when sending messages. We'd want to send marketing and customer service messages, similar ...
Guest about 2 months ago in SMS 0 Needs review