All ideas

When we direct a call to another JustCall user or JC number, we don't mention whether it is a transferred call or a direct inbound call from the customer on any platform, be it a web dialer, desktop app, extension, or mobile app. Below call was a ...

Use case: set up automation within ActiveCampaign based on SMS content/time Benefit: Once this feature is rolled out, we would be able to implement various automations such as:1. Create follow up task when coupon/deal is provided to the customer, ...

Right now, we have the ability to make calls through the Hubspot web interface using the Native dialer. However, it would also be beneficial if we could make calls through the Native dialer on the Hubspot mobile app.

Requesting the ability to display custom fields (e.g., tags like “P1”, “VIP”, etc.) on the JustCall dialer interface to help agents instantly identify high-priority customers. Proposed Solution: Allow mapping of one or more custom fields from CR...

Currently, when a call is made using the JustCall Sales Dialer, only the disposition name is logged in HubSpot. In contrast, calls made via the main JustCall dialer include both the disposition group name and the disposition name in the log. This ...

Description: When the Mandatory Call Disposition setting is enabled in the Sales Dialer, users are required to select both Call Disposition and Call Rating before they can proceed. However, some users do not utilize the Call Rating feature and wou...

In the regular JustCall dialer, there's a powerful feature that allows call dispositions to be directly mapped to specific Pipedrive activity types. This helps our team automatically create the right type of follow-up actions in Pipedrive based on...

When searching for a phone number in call logs, the time range filter also needs to be adjusted, which shouldn’t be the case—especially since the customer works in QA and often reviews older call recordings.

JustCall only has pre-recorded mp3 uploading options but there is no way to record one from directly within the call. JustCall should allow users to record messages for voicemail directly from UI (Phone number settings -custom greetings section) a...

It should be put in the SMS settings area with the other signatures, etc. This is important, as you want to send the "Send STOP if you would like to stop receiving messages" to the first SMS automatically, but not every one of them.