All ideas

Currently, JustCall supports bulk SMS campaigns, but not bulk MMS campaigns. Enabling bulk MMS would allow businesses to send images, videos, GIFs, and other rich media to multiple recipients at scale. This feature could be added as an extension o...

The user wants an option to rearrange dispositions in the Sales Dialer settings. Right now, there is no way to organize them, except by deleting and adding them again, which takes a lot of time. They need the ability to sort or move them alphabeti...

The feature request is to allow marking a contact as "Do Not Dial" (DND) directly within HubSpot, ensuring that calls to the contact are restricted across both JustCall and Sales Dialer without requiring manual updates in each platform.
Current Be...

Currently, when campaign rules are updated in Sales Dialer, the changes only apply to new leads/contacts added after the update. Existing contacts within a campaign do not get re-processed based on the updated rules. This creates a limitation wher...

When connecting an integration with Gorgias, we need the option to select specific numbers for which we wish to connect the integration with. At the moment, when integrating with Gorgias all the numbers in the account are integrated

When we transfer a call, it currently shows the list of saved contacts in a random order. It would be helpful to have an option to filter or sort these contacts — for example, displaying them in alphabetical order or showing favorite contacts at t...

Use case: set up automation within ActiveCampaign based on SMS content/time Benefit: Once this feature is rolled out, we would be able to implement various automations such as:1. Create follow up task when coupon/deal is provided to the customer, ...

It would be helpful to have an option to identify whether the agents are disconnecting calls on the JC dialer immediately after it rings or even before the call rings. Currently, when an agent disconnects a call before it rings, it is still record...

Currently, time rules in the IVR (Interactive Voice Response) menu can only be applied at the number level, meaning all IVR options follow the same business hours and call routing rules. A user has requested the ability to set unique time rules fo...

Currently, transcripts and recordings are only accessible to the user who initiates or receives the call. Users have requested that all participants involved in a call (including transferred or connected users) should have access to the correspond...