All ideas

The user requests that reports include the following fields when available: Name, Email, Phone Number, Notes, Disposition, Business Name, Business Service, Website, and Address.

Users should have the option to choose whether they can share contacts. If they can, they should also be able to select which team member they would like to share the contact with. We receive numerous queries about how to do this. This feature cou...

Currently, when exporting the team member analytics report, the After-call metric is displayed in the format 1m 7s. This format makes it difficult to aggregate or create a Pivot table in a spreadsheet. It would be more convenient if this data were...

To have Japanese numbers available with the justCall UI

Currently, users can only search conversations within individual JustCall numbers, which limits efficiency when trying to locate specific messages across all inboxes. A global search feature (supporting keywords, numbers, or agent filters) would s...

Detailed Explanation of the Request: In the current setup of the Team Member Availability Logs tab, users can view availability data, but only for one team member at a time. This becomes extremely tedious and inefficient for organizations with a l...

The user wants to ask Siri to call a particular number.

Currently, we are required to manually update our availability status several times throughout the day, especially when we are in meetings or otherwise occupied. This manual process is prone to errors and omissions, as it’s easy to forget to chang...

To be able to manually tick off the checklist in the Agent Assist script, as sometimes it relies on the keywords or the entire sentence to strike through, it would be very helpful for the agents to tick them off manually once they’ve asked the que...

Detailed Explanation of the Request: The user is looking to log the JustCall AI call summary as a PDF file in the call activity created on the ZOHO CRM.Zoho Flow is being used to pull the AI Data and attach the transcript as a PDF in the activity ...