All ideas

This ringing is causing 90%+ of the people who pick up the call, to actually hang up the call because even after the call is picked by the customer agents can still hear the ring sound . This feature is by default however it is impacting customers...

The open messaging tab closes when you change the tab from messaging to any other on the windows dialer. Here is a video link to explain the query: https://go.screenpal.com/watch/cZjrYZV9dta

Bulk msgs for whatsapp

The ability to mark some contacts as favourites will allow them to select the contact quickly and transfer the call to them quickly. Now they have to always type in the name or search for them which is time consuming.

The customer is requesting the ability to add tags to call logs within a campaign, enabling them to trigger workflows. While they’re currently using dispositions, they believe tags would be more effective since they allow for multiple tags per cal...

Current date format for SMS is DDMMYY. User's business is in the US and it is difficult for the business to follow DDMMYY format instead of the US date format. Hence looking to get this changed to MMDDYY. Thank you.

We would like the option to generate our FAQs based on our historical transcripts. With our past call data, AI should recognise the common questions being asked to our agents and suggest them to us as FAQs.

Finding logs of conversations with clients is time consuming, we have a hubspot integration with JustCall, and we do track all our calls and sms communications, but most of our agents travel a lot for business, and we don't always have our laptop ...

To be able to add a bot on the Justcall messaging platform to respond to the users or to be able to integrate an AI bot within Justcall.

It shows the Agent who is on the active call. But it does NOT show the number they are using.