All ideas

Title: Team members unable to filter saved templates by creator name Summary: Currently, only the account owner has the ability to filter saved replies/templates by the creator’s name. However, team members do not have this option, which makes it ...

Feature Request: Please update the system to ensure that the phone number field in account settings (and anywhere else it appears) is locked and not editable for staff members. Reason: Locking this field will help maintain data consistency and pre...

We have a small team, and have discovered that ONLY the phone number owner can see Voicemails left to a Shared Number. Speaking to Welma and Tanu, we tried various settings but there does not appear to be a way to let Team Members see Voicemails f...

When we direct a call to another JustCall user or JC number, we don't mention whether it is a transferred call or a direct inbound call from the customer on any platform, be it a web dialer, desktop app, extension, or mobile app. Below call was a ...

There should be a centralized Time Zone Management setting under the JustCall account settings, accessible to account owners, admins, or custom roles with appropriate permissions. This feature should support two configuration options: Global Ti...

Multiple Calendars in AIVA

Currently, when exporting the team member analytics report, the After-call metric is displayed in the format 1m 7s. This format makes it difficult to aggregate or create a Pivot table in a spreadsheet. It would be more convenient if this data were...

Can I request you look at creating an integration for Missive like this - https://missiveapp.com/integrations/dialpad

Description: When the Mandatory Call Disposition setting is enabled in the Sales Dialer, users are required to select both Call Disposition and Call Rating before they can proceed. However, some users do not utilize the Call Rating feature and wou...

Ability to receive notifications via email or any form of notification