All ideas

Calls that are dropped a Voicemail are being Labeled as "Connected", therefore they are NOT following the Custom Reattempt Rules setup. I don't know how many people thought that when a Voicemail is left that should be considered connected, but I c...

It would be helpful to have an option to identify whether the agents are disconnecting calls on the JC dialer immediately after it rings or even before the call rings. Currently, when an agent disconnects a call before it rings, it is still record...

Description: When the Mandatory Call Disposition setting is enabled in the Sales Dialer, users are required to select both Call Disposition and Call Rating before they can proceed. However, some users do not utilize the Call Rating feature and wou...

Drafts of SMS - If changing contact, or refresh SMS is lost

Title: Team members unable to filter saved templates by creator name Summary: Currently, only the account owner has the ability to filter saved replies/templates by the creator’s name. However, team members do not have this option, which makes it ...

The user has outlined two critical use cases related to credential and environment security management that warrant review: 1. Credential Rotation Context: The user requires periodic credential (API key) rotation in accordance with security best p...

There should be a centralized Time Zone Management setting under the JustCall account settings, accessible to account owners, admins, or custom roles with appropriate permissions. This feature should support two configuration options: Global Ti...

Please please add airtable integration

We need the ability to add leads in bulk to the sales dialer, similar to the current functionality available for contacts and deals. At present, the system only allows bulk addition to the sales dialer from contacts and deals. However, outbound ac...

Multiple Calendars in AIVA