All ideas

Hi Team, We need to allow integrating Chat GPT with JC, so that we can use the AI features. We did look into the SMS copilot feature, however Chat GPT should be made available on JC.

If the user has more than 1 account. We need to have a feature which will internally allow us to switch to another account. Without actually logging out from one account to log in to the other account.

Description: The user is looking to change time zones for all of their team members from his end. Since he is the owner of the account, he has asked the control to change the timezone of his team members. UID: 172993

As of now, when a user clicks the contact badge on JustCall for Ontraport contacts it pulls up the object view and the user wants to change that to quick view. This will increase the efficiency of team members. They will be able to a ccess to thin...

test request

1. Tracking the hold time duration (the total/average amount of time a caller puts someone on hold throughout the call). 2. Tracking of ACW/Wrap Up time (this is the time a caller can put for themselves in)

The user would like us to come up with a sort functionality on the call logs page to sort the call logs on the basis of dispositions. Alphabetical sorting is to be done.

A feature to re-assign missed calls in the JustCall account. We don’t want them to access other team members' logs, but the manager should have abilities to re-assign the missed calls so that they can contact the callers.

Please check if it is possible to see the average hours users are on pause/idle. We want to know the minutes are on idle; that is, the time before placing another call.

As of now, since only one agent can monitor the call, users are getting an error when they are trying to monitor the call, stating that the call they are trying to monitor is being monitored by someone else. Can we increase the number of agents th...