All ideas

At the moment, we have an option to create a custom dashboard for call analytics and the user would want this for SMS analytics too. This will enable then to have metrics they want to see and team wise if possible.

Users can get insights on their agent's talk time, dead air, and hold time for a certain period of time pulled up all at once in a downloadable report. As of now, they can only see this report per call wise and on the UI, but are unable to downloa...

Could you provide a field on top or at the bottom of the call logs page (Call Logs, Missed Calls, Voicemail, Intra-Team Calls) to give the total number of records found for the query? This would be a significant enhancement to the UI.

Customization Request The DeskTop App has no "Group SMS" access.The experience of functionality across Desktop App and Iphone App needs to match. Use Case Custimazation Reasons: So the user can access group SMS from the Desktop App How This Custom...

Allow Analytic reports to drag wider or longer. This will give more visibility on the report!

It would be nice to be able to Re-Arrange the order of your teammates within the dialer. Right now the default order for everyone is the order that they were Onboarded in!

A user is requesting for us to have a feature where we can send VCards like in this link: https://simpletexting.com/blog/introducing-contact-cards/

Whenever a new message/call is received on the mobile App, we need to be able to show the count of the message/call which has not been viewed yet on the App Icon. The provided image is an example.

You can monitor calls and traffic from the dashboard. You can click MONITOR. Great. HOWEVER, for recent calls, you can not click it and then get the data from the call. Ideally should be clickable to see the dispositions, notes, CRM connection, Tr...

The customer desires to ensure that each agent is diligently performing their duties and making calls on a consistent hourly basis. They seek to evaluate success based on the number of hours worked and aim to generate comprehensive reports that ac...