All ideas

The user wants all the phone numbers listed in the invoice for which they are being charged. Currently, we only display the quantity of numbers without specifying the list of numbers. They are looking for a custom invoice that includes a detailed ...

To adjust the prompt used for generating AI summaries of calls or the AI model itself.

If we could filter text by time frame like we can the calls and Having a filter set up for text that has been opened but not replied to - if we open up the text and are busy then go back we want to make sure everyone was responded to. Currently, t...

It is useful to anyone who uses the JC platform as a second phone line and for their primary business line - Instead of push notifications, it would be nice to see the number of text you have in Just call or notifications on the APP icon - ALSO......

As agents, we are often on the phone and try our best not to miss calls. However, if we are already on a call and another one comes in, it automatically forwards to our team. Unfortunately, we don’t get a notification about the incoming call not r...

Hi Team, This feedback is for JustCall mobile app (iOS). Can we have a filter to view the sms from a specific JustCall number? Or a search bar so that we can search the JustCall number and view all the sms under them? Pain Points: When there are a...

Hi Team, Is it possible to adding reactions to text messages i.e by long pressing on the message to react with emojis.

Currently, we have the option to edit the scorecard to make changes to the additional questions in the scorecard, but there seems to be no option to delete it. It would be helpful if we could add a delete option for the scorecard.

There should be an option to turn off notifications for a specific phone number associated with our account while still receiving notifications from another number. For instance, if I have access to five phone numbers, I would like the ability to ...

Hi Team, For agents on "team member" role, can we by default restrict the access of syncing saved replies? instead of setting up custom roles & permission? If incase this is not possible, we can show a filter (drop down) at the top right corne...