All ideas

Currently, the default behavior with filters in JustCall IQ dashboard is that once a filter is applied, it remains active until manually cleared. Ideally, filters should be reset automatically when a team member navigates to a different page or re...

Currently, when someone tags a team member and adds a comment, there is no way to know whether the comment has been acknowledged. Therefore, the customer wants to receive a notification as soon as the team members click on "mark as read," indicati...

I make calls through my computer using the JustCall Dialer integrated with Zoho. When I am making a call, I would like to use my keyboard to type in the numbers on the dialer. If I'm in a call that requests an extension to reach someone, I would l...

Simple voice bot that's connected to the CRM to remind end customers about their renewal, delays etc. Simple few use cases:- Payment to be made about anything (credit cards, loan payments, mortgages)- Delivery reminder - Status enquiry / dispatch ...

We need a filter based on call duration in our reporting analytics. This is to assess our sales team's performance with regards to how long they've been on a call with a lead. We want to see how many calls that went longer than 30 sec ended up con...

With Smart Context Cards in JC Dialer, agents will be able to obtain their inbound or outbound contact’s previous context on the dialer UX itself, this will help prepare the agents, by providing previous context across channels (Voice + SMS+ Video...

Need a way to add custom fields in the new contact creation form. Probably an option to edit the form in order to add custom fields would work great. Currently, The team helped me to do so by using CSV import function but we would also like to do ...

Was wondering if a feature like a LIVE bot on IVR can be created using AI that could pickup key words and answer customer queries. This will lead to shorter query resolution time for our org, and if the AI fails to resolve the query the customer c...