All ideas

Dear JustCall Team, I hope this email finds you well. I am reaching out once again to request the integration of the JustCall dialer with OpenSolar, a highly effective and free platform widely used by solar retailers worldwide. This integration ha...

Please include American Native female black voice (Southern Accent) in your Voice Agent.

I see that there's no real option to select multiple items. It would be great to have a more complex set of questions to be able to make after a call. For example: Effective or Non Effective? Free user or subscriber? Select an Outcome: Voicemail, ...

The Voice Agent does not support Spanish Language at the moment. Please include the Spanish language in this. This would be so very helpful and a good improvement for this feature.

As of now, the analytics for ACW is only available on the Sales Dialer Dashboard but the regular JustCall Dashboard doesn't have it. The ability to manage and view ACW and AHT data for specific numbers, team members, and queues in the JustCall Das...

It would be useful for admins to have more abilities to change settings of users such as, changing their status. E.g. if system issue occurs for an agent and they cannot change their status, we would want to remove them from the queue by making th...

User states that they want each option on the IVR to have working hours which are linked to the user group rather than the ivr as Option 1 (which routes to sales) needs different hours to Option 2 (which routes to CS as they feel this is more effe...

We are trying to get a comprehensive reporting on our Abandon/missed call rates for each of our just call numbers and trying to identify where the abandons happen, is it during the ivr before the system can transfer the call to an agent is it beca...

Please enable a voicemail drop status in call logs. This would provide them with confirmation that the voicemail has been sent, in addition to the green banner we display after they drop the voicemail during the call.

When I'm on a call and miss another call, I can't tell if they were trying to reach me unless they leave a voicemail. It would be helpful if the 'Recent' column on the dashboard displayed the extension number of the missed call dialed, so I can re...