All ideas

This would notify the agents in real time, and they could review their scores and contact the admins in case of any discrepancies. Or just be notified that they have been scored.

The user would like to select specific calls for transcription and use their minutes wisely in this case.

It would be very efficient to be able to hit "enter" on the keyboard after copying and pasting the phone number on the dialer to make a call.

As of now, only Phone numbers, e-mails, and Names are shown in the contacts section. One custom field of a user's choice should be shown. For example: Company

Every time a list of contacts is uploaded to the contacts section using a .csv file, the mapping is required manually. It would be helpful if there can be a preset option of the default mapping as in the Sales Dailer.

The feature is currently offered with Sales Dialer, it'd be great if this is also added in JustCall dialer, which auto-selects the outbound number based on the area code.

We do want to call the skipped contacts, so we don't want to mark the campaign as completed. There should be a feature that has ability to have a Reattempt Rule specifically designed for skipped calls on Sales Dialer

Requirement Enable users to view a month-wise, user-wise, and number-wise breakdown of invoice charges with: Gantt Chart Representation – Visual timeline of charges, including user additions and subscription changes. Excel Export – Detailed breakd...

Hi Team, I want to be able to see all the options selected by the user in the IVR journey. The current feature only shows the last option selected. We would like the option to have the "Language" they selected in the IVR (English or Spanish) displ...

The user wants all the phone numbers listed in the invoice for which they are being charged. Currently, we only display the quantity of numbers without specifying the list of numbers. They are looking for a custom invoice that includes a detailed ...