All ideas

when a call is made in hubspot or email sent details are in activity /notes. sms message is in a link rather than displayed in contact

Currently, when clicking on a contact from JustCall’s Zoho CRM integration, the link opens in the browser instead of the mobile app. Zoho confirmed that this happens because the URL provided by JustCall does not include the organization ID. Using ...

Current Situation Our sales team’s performance KPIs are based on call log data recorded in Zoho CRM (Leads and Contacts modules). Currently, JustCall only logs calls to CRM if the contact or lead already exists at the time of the call. In many cas...

Currently, agents/team members have the ability to manually change their status to “Unavailable” from the JustCall dialer. This gives them control to go offline at any time, which leads to inconsistent call coverage and disrupts the overall workfl...

to enable automatic top-ups and invoice generation without requiring card details from on the UI level without us performing it on behalf of the customer

Currently, in the Sales Dialer's Timezone-Based Calling feature, users must manually configure calling windows for each country. This can be cumbersome when the majority of countries need to follow a standard calling window, such as 9 AM to 6 PM (...

Currently, when campaign rules are updated in Sales Dialer, the changes only apply to new leads/contacts added after the update. Existing contacts within a campaign do not get re-processed based on the updated rules. This creates a limitation wher...

When connecting an integration with Gorgias, we need the option to select specific numbers for which we wish to connect the integration with. At the moment, when integrating with Gorgias all the numbers in the account are integrated

The user wants the Company name beside the contact name that is being dialled in the Sales Dialer. I did suggest that, once the call is answered, the name of the company can be seen in the right-hand column. However, they prefer it being beside th...

When we transfer a call, it currently shows the list of saved contacts in a random order. It would be helpful to have an option to filter or sort these contacts — for example, displaying them in alphabetical order or showing favorite contacts at t...