All ideas

Teams using shared JustCall phone numbers and automated workflows currently have no way to associate outbound SMS sent via the /v2.1/texts/new API endpoint with a specific agent. All API-triggered SMS are logged against the Account Owner, which li...

We want the AI agent to ask if they want to send the SMS to a different number. If they caller says yes, the AI agent needs to capture that new phone number and send the SMS to that new number.

Customers currently have no visibility in the JustCall UI to determine who disconnected a call — whether it was the agent, the caller, or a system/network drop. At present, this information is only available via backend checks by Support, which is...

The user wants calls made via JustCall to be logged against Lead first and if Lead is not found then Contacts in Salesforce. Currently, calls are being logged under Contacts even when matching Lead records exist, which disrupts their workflow and ...

Currently, if a call is made before a number is saved in Salesforce, the activity may not be synced at all. This leads to a loss of important call metrics such as duration, call outcome, and the total number of calls made especially if the rep ent...

Currently, the JustCall integration works on Android devices within the HubSpot mobile app, but iOS users cannot access the same functionality. Adding JustCall support for iOS on HS would ensure that all mobile users, regardless of their device, c...

Feedback / Feature Request: After receiving feedback from the customer, they have requested that we enable the ability to download and export analytics for the following: Sales Dialer (full analytics export) Dialer (full analytics export) Th...

The agent name should also be displayed in the call logs. Currently, the dialer logs only show the JustCall number on which the call was received(though when you open the actual call logs page you can see to whom it was associated to), along with ...

Description: Currently, when a client creates a group conversation outside the JustCall environment and adds a JustCall number to it, the conversation appears under Direct Threads instead of the Group Messages section within JustCall. Request: Ple...

Customers using Sales Dialer need a way to permanently delete specific call recordings and transcripts for GDPR/DSGVO compliance when a contact withdraws consent. Currently, deletion is possible in the UI only for regular dialer calls, but Sales D...