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Enable Live Sync or Scheduled Auto-Sync for HubSpot Dynamic Lists

Currently, HubSpot lists imported via the integration must be manually synced by clicking the Sync button on each campaign. This works for static lists but is not practical for dynamic lists — which automatically add or remove contacts based on cr...
Guest 5 months ago in Integrations 0 Needs review

Local Presence toggle appears actionable even when prerequisites are not met

Problem Customers with only one number can still see and interact with the Local Presence toggle, which creates confusion about whether multiple numbers are actively being used for outbound calls. Customer Impact Customer assumed Local Presence ...
Guest 14 days ago in Sales Dialer 0 Needs review

Option to merge contacts.

Detailed Explanation of the Request: When contact sharing is enabled, contact duplication occurs. In scenarios like this, we should have the option to merge duplicate contacts, thereby preventing duplicate entries. Use-case: To merge duplicate con...
Guest 15 days ago in Others 0 Needs review

Add an Internal note feature in SMS Inbox

Hello, Can you add an internal note feature in the SMS inbox?
Guest 16 days ago in SMS 0 Needs review

Automated SMS opens conversation causing inbound replies to bypass Unread inbox

When an automated outbound SMS is sent (via HubSpot or other workflows), the conversation is opened in JustCall. Any subsequent inbound replies from the customer are grouped under Conversations (with replies) instead of appearing in the Unread inb...
Guest 20 days ago in SMS 0 Needs review

chat

chat with customer who's on your website from justcall
Guest 20 days ago in Others 0 Needs review

Localised Ringback Tones Based on Phone Number Country

We would like to propose a feature that allows users to select the ringback tone a caller hears based on the country of the phone number they are calling. For example, if a customer is calling an Australian JustCall number, they would hear the sta...
Guest 20 days ago in Sales Dialer 0 Needs review

Allow specifying an agent_id when sending automated SMS via the /v2.1/texts/new API endpoint so messages sent from shared numbers can be correctly attributed to individual agents.

Teams using shared JustCall phone numbers and automated workflows currently have no way to associate outbound SMS sent via the /v2.1/texts/new API endpoint with a specific agent. All API-triggered SMS are logged against the Account Owner, which li...
Guest 20 days ago in Others 0 Needs review

Voice agent workflow

We want the AI agent to ask if they want to send the SMS to a different number. If they caller says yes, the AI agent needs to capture that new phone number and send the SMS to that new number.
Guest 28 days ago in JustCall AI 0 Needs review

Log Calls Against Leads first and then if Lead not found then in contacts in SalesForce

The user wants calls made via JustCall to be logged against Lead first and if Lead is not found then Contacts in Salesforce. Currently, calls are being logged under Contacts even when matching Lead records exist, which disrupts their workflow and ...
Almeen Siddique 8 months ago in Integrations 0 Needs review