All ideas

A customer using JustCall for the past few months has requested an enhancement to our call routing logic. Their requirement is as follows: Route all calls from unknown numbers (i.e., numbers not stored in their contacts/CRM) to a single designat...

Description: Currently, when a client creates a group conversation outside the JustCall environment and adds a JustCall number to it, the conversation appears under Direct Threads instead of the Group Messages section within JustCall. Request: Ple...

Currently, if a call is made before a number is saved in Salesforce, the activity may not be synced at all. This leads to a loss of important call metrics such as duration, call outcome, and the total number of calls made especially if the rep ent...

The user wants calls made via JustCall to be logged against Lead first and if Lead is not found then Contacts in Salesforce. Currently, calls are being logged under Contacts even when matching Lead records exist, which disrupts their workflow and ...

We need an org default that can be controlled by the administrators to automatically enable Call Recording Compliance for all phone numbers and Call Recording Control for all team members dialers. Especially for the dialer, this is not a personal ...

I would like to place an improvement request that the pop-up disclaimer in the dialer be automatic come for areas where consent is required, rather than having to press the greyed-out record button. This will ensure that all team members do not mi...

The user would like to raise this feature request, where they should be able to see the Hubspot account name or the domain name along with the email address when they are trying to create a pull in the contacts from that particular account to Sale...

Make the contact search field more prominent and easily accessible when composing or viewing text messages. Currently, the search area for locating a client while texting is almost hidden, which slows down navigation and affects efficiency during ...

It would be great to have an option to save multiple VM/Greetings in the phone number section so that during an outage or when there is a circumstance where the company is shut, it can play the recording, and we don’t have to remove or add the mes...

Problem: Customers using the JustCall ↔ HubSpot integration need the IVR digit (DTMF key pressed by the caller) to be available as a structured HubSpot property.Currently, JustCall captures the IVR digit and logs it inside the call activity notes ...