All ideas

Customers using Sales Dialer need a way to permanently delete specific call recordings and transcripts for GDPR/DSGVO compliance when a contact withdraws consent. Currently, deletion is possible in the UI only for regular dialer calls, but Sales D...

The Freshsales Suite integration currently does not support AI data logging features such as call summaries, call transcripts, AI scorecards, and other AI insights. These features are available for several other CRM integrations, and adding them t...

It's useful, because we run many campaigns, and we want to be able to identify them properly.

When an agent switches from Available to a custom Unavailability Reason (e.g., FaceTime), the system should automatically calculate and store the total duration spent in that status. While audit logs show when the status is turned on/off, the actu...

Description: Currently, when a client creates a group conversation outside the JustCall environment and adds a JustCall number to it, the conversation appears under Direct Threads instead of the Group Messages section within JustCall. Request: Ple...

The user would like to raise this feature request, where they should be able to see the Hubspot account name or the domain name along with the email address when they are trying to create a pull in the contacts from that particular account to Sale...

Hi Team, AI Call Transcript links are currently accessible to anyone with the URL, including non-JustCall users. This creates a serious risk of sensitive information leakage. Pain Points: Public access can expose confidential customer or busines...

It would be extremely helpful to have a feature that automatically identifies and separates phone numbers that do not qualify for free segments when preparing SMS campaigns. Currently, JustCall only indicates overall credit usage when toll-free or...

A customer using JustCall for the past few months has requested an enhancement to our call routing logic. Their requirement is as follows: Route all calls from unknown numbers (i.e., numbers not stored in their contacts/CRM) to a single designat...

It would be great to have an option to save multiple VM/Greetings in the phone number section so that during an outage or when there is a circumstance where the company is shut, it can play the recording, and we don’t have to remove or add the mes...