All ideas

The JustCall AI Voice Agent can answer calls and route them, but it doesn’t natively integrate with scheduling tools like Calendly or Pipedrive Scheduler. Right now, callers must be sent a link, which interrupts the flow. A native integration woul...

There should be a feature to initiate call merge directly from a SIP device, as this functionality is not currently available in JustCall. A SIP device connected with a JustCall number should also be able to transfer calls directly to any other nu...

Currently, users must enable the Incoming Text Notification toggle to receive email notifications for SMS, including those sent from alphanumeric numbers. We propose enabling email notifications for incoming SMS from alphanumeric numbers by defaul...

I would like to request an API credits balance endpoint so that I can access my balance, since there is no way to send notifications with my credit balance by email, or sms, or any other way. I am not always able to log into the JustCall dashboard...

Enable Zapier to perform the following actions on JustCall conversations: Add specific tags Mark conversations as unread This will help customers streamline their workflows, track follow-ups efficiently, and reduce the risk of missed respons...

Currently, JustCall supports bulk SMS campaigns, but not bulk MMS campaigns. Enabling bulk MMS would allow businesses to send images, videos, GIFs, and other rich media to multiple recipients at scale. This feature could be added as an extension o...

We frequently need to add contacts to the DNM list in bulk and later remove those same contacts once the restriction period ends. While JustCall currently allows us to bulk add contacts to the DNM list via CSV, there is no way to bulk remove them....

Users would like to receive alerts or notifications when no calls have been made from a specific campaign for a defined period of time (e.g., 1 hour, 1 day, etc.). This helps managers ensure call teams are actively making calls without requiring t...

Currently, when a call is transferred to a user group, it rings all members simultaneously, and there is no option to configure a different ring order for transferred calls. Challenges this creates: Teams with multiple agents in a group may want...

Currently, when an agent transfers a call to another user or user group, the receiving agent sees the account’s JustCall number, not the client’s number. This creates challenges because: The receiving agent cannot easily identify the caller, whi...