All ideas

During call merge, the secondary agent is currently able to see only the bridging agent’s number, not the customer’s number. This limitation stems from carrier-level call spoofing policies. However, for certain use cases, displaying the customer’s...

In the case of more than one business yet same operators, identifying incoming calls that the client has dialed is needed to answer in the correct business name. So the number the incoming caller has actually dialled needs to be displayed.

Requesting the ability to log incoming and outgoing calls against custom fields or custom modules they have created within Zoho — for example, custom Contact or Lead records that do not belong to Zoho’s default modules. Currently, JustCall only su...

The user would like to raise this feature request, where they should be able to see the Hubspot account name or the domain name along with the email address when they are trying to create a pull in the contacts from that particular account to Sale...

It would be great to have an option to save multiple VM/Greetings in the phone number section so that during an outage or when there is a circumstance where the company is shut, it can play the recording, and we don’t have to remove or add the mes...

Our system is already heavily SIP integrated. Allowing us to use our existing SIP trunks as just call phone number will avoid the need to go through the porting process. It also allows us better insight in diagnosing connectivity issues.

Currently, all calls that are not answered — including those that fail or are abandoned before ringing the agent — are classified and notified as missed calls. This creates confusion, as users are prompted to investigate calls that were never actu...

Currently, the JustCall integration works on Android devices within the HubSpot mobile app, but iOS users cannot access the same functionality. Adding JustCall support for iOS on HS would ensure that all mobile users, regardless of their device, c...

Hi ! Would love to be able to analyze a batch of calls simultaneously with our scorecards.

Hi team,I’d like to request a new feature related to how leads are processed in Sales Data.Currently, if a lead already exists in the system (duplicate entry), the system ignores it entirely. This means that when an existing lead re-enquires — for...