All ideas

Cx is requesting to set up an outbound message for the Sales Dialer number.

The user is looking for the call recording of the internal calls and currently we do not have the call recording for those calls. Use case- When we have new starters join the business, we normally will get them to call internally to see how they p...

Please please add airtable integration

We need the ability to add leads in bulk to the sales dialer, similar to the current functionality available for contacts and deals. At present, the system only allows bulk addition to the sales dialer from contacts and deals. However, outbound ac...

Just like Wati.io offers, an app to manage whatsapp business messages

Description & Use Case:Currently, workflows don’t allow inserting a custom message step before the “Ring to Team Members” action. Allowing this would give admins more flexibility to add tailored messages for callers, improving the call experie...

Feedback: For Dynamic Dialer and Power Dialer, can we have "Machine Pickup" pre-selected by default when a call gets connected but is actually an answering machine? Reason: Users have reported that the majority of calls they receive on these diale...

That way, you can schedule all of your holidays ahead of time, by year and don't have to go in the night before or morning of to manually mark your business as closed so everything goes straight to voicemail, like you want it to. Then, manually re...

Request an update to the Daily Summary Report. Currently, the Call Insights displays data under Phone Number. Can we instead show the Team Member’s Name associated with each number.

when a call is made in hubspot or email sent details are in activity /notes. sms message is in a link rather than displayed in contact