All ideas

I would like to place an improvement request that the pop-up disclaimer in the dialer be automatic come for areas where consent is required, rather than having to press the greyed-out record button. This will ensure that all team members do not mi...

Currently, in the Sales Dialer's Timezone-Based Calling feature, users must manually configure calling windows for each country. This can be cumbersome when the majority of countries need to follow a standard calling window, such as 9 AM to 6 PM (...

Make the contact search field more prominent and easily accessible when composing or viewing text messages. Currently, the search area for locating a client while texting is almost hidden, which slows down navigation and affects efficiency during ...

Problem: Customers using the JustCall ↔ HubSpot integration need the IVR digit (DTMF key pressed by the caller) to be available as a structured HubSpot property.Currently, JustCall captures the IVR digit and logs it inside the call activity notes ...

Need for a Zapier action for Smart Routing functionality, enabling customers to use Zapier thereby fully leveraging JustCall’s Smart Routing capabilities.

During call merge, the secondary agent is currently able to see only the bridging agent’s number, not the customer’s number. This limitation stems from carrier-level call spoofing policies. However, for certain use cases, displaying the customer’s...

The user wants the Company name beside the contact name that is being dialled in the Sales Dialer. I did suggest that, once the call is answered, the name of the company can be seen in the right-hand column. However, they prefer it being beside th...

In the case of more than one business yet same operators, identifying incoming calls that the client has dialed is needed to answer in the correct business name. So the number the incoming caller has actually dialled needs to be displayed.

Requesting the ability to log incoming and outgoing calls against custom fields or custom modules they have created within Zoho — for example, custom Contact or Lead records that do not belong to Zoho’s default modules. Currently, JustCall only su...

Cx is requesting to set up an outbound message for the Sales Dialer number.