All ideas

When an agent switches from Available to a custom Unavailability Reason (e.g., FaceTime), the system should automatically calculate and store the total duration spent in that status. While audit logs show when the status is turned on/off, the actu...

The user would like to raise this feature request, where they should be able to see the Hubspot account name or the domain name along with the email address when they are trying to create a pull in the contacts from that particular account to Sale...

It would be great to have an option to save multiple VM/Greetings in the phone number section so that during an outage or when there is a circumstance where the company is shut, it can play the recording, and we don’t have to remove or add the mes...

Hi Team, AI Call Transcript links are currently accessible to anyone with the URL, including non-JustCall users. This creates a serious risk of sensitive information leakage. Pain Points: Public access can expose confidential customer or busines...

It would be extremely helpful to have a feature that automatically identifies and separates phone numbers that do not qualify for free segments when preparing SMS campaigns. Currently, JustCall only indicates overall credit usage when toll-free or...

Currently, the JustCall integration works on Android devices within the HubSpot mobile app, but iOS users cannot access the same functionality. Adding JustCall support for iOS on HS would ensure that all mobile users, regardless of their device, c...

That way, you can schedule all of your holidays ahead of time, by year and don't have to go in the night before or morning of to manually mark your business as closed so everything goes straight to voicemail, like you want it to. Then, manually re...

A customer using JustCall for the past few months has requested an enhancement to our call routing logic. Their requirement is as follows: Route all calls from unknown numbers (i.e., numbers not stored in their contacts/CRM) to a single designat...

Just like Wati.io offers, an app to manage whatsapp business messages

We need an org default that can be controlled by the administrators to automatically enable Call Recording Compliance for all phone numbers and Call Recording Control for all team members dialers. Especially for the dialer, this is not a personal ...