All ideas

The user wants to implement a menu before the IVR number is selected, so that leads are first asked qualifying questions. If they meet the criteria, the call will then be transferred to the agent.

Currently, transferring is only allowed to a team member or an extension. However, it would be helpful if we could have an option to transfer to a User group. This will distribute the calls evenly if the chosen team member is not available to pick...

It would be helpful to have an option to identify whether the agents are disconnecting calls on the JC dialer immediately after it rings or even before the call rings. Currently, when an agent disconnects a call before it rings, it is still record...

The customer has requested the ability to view the source of a contact on the JustCall UI, ideally through a dedicated "Source" field. Additionally, it would be beneficial to expose this information via the Get a Contact API response. This is espe...

Drafts of SMS - If changing contact, or refresh SMS is lost

Calls made via Sales Dialer and JustCall should log against the intended contact seprately, even if multiple contacts share the same phone number. The current behavior can result in incorrect call logging, affecting CRM accuracy. Enabling user sel...

Currently, when sending outbound texts through the API, the visible “from” identity is always tied to the JustCall phone number being used. Even if the agent_id parameter is passed, it only helps with internal reporting and attribution, it does no...

Title: Team members unable to filter saved templates by creator name Summary: Currently, only the account owner has the ability to filter saved replies/templates by the creator’s name. However, team members do not have this option, which makes it ...

Customer has requested an enhancement to include a metric capturing the timestamp of the last response received from the end user (recipient). Current Capabilities: At present, the system captures and displays key details such as: SMS initiation...

Currently, invoices are only sent via email when there is a pending bill, and only to the primary account email. Users need to log into the billing section to view newly generated invoices, and there’s no way to include other recipients (e.g., fin...