All ideas

The user would like to add an option within Sales dialer to monitor calls, as this could help them train the employees.

Users want to send branded messages to prospects in the US. A lot of competing companies have started using RCS with a branded logo and they wish to do the same with JustCall as well.

Currently, when an account owner monitors calls from the JustCall dashboard, they are unable to see the live call duration while an agent is on an active call. This makes it difficult to track ongoing call performance in real time. It would be hel...

Requesting that calls initiated from the Follow Up Boss mobile app be able to open and place the call directly via the JustCall mobile app. Currently, the mobile integration does not support this, which impacts usability for teams that rely heavil...

Would like the ability to sync only contacts assigned to specific team members from Follow Up Boss to JustCall, instead of all contacts being shared across all users. This would help maintain better privacy, improve contact organization, and preve...

Idea: Add an option in the JustCall–Salesforce integration to consolidate all SMS messages for a given contact or record into a single daily log entry. Elaborate the Idea: Currently, each SMS (inbound and outbound) is logged as a separate Task in ...

Calls that are dropped a Voicemail are being Labeled as "Connected", therefore they are NOT following the Custom Reattempt Rules setup. I don't know how many people thought that when a Voicemail is left that should be considered connected, but I c...

The user has outlined two critical use cases related to credential and environment security management that warrant review: 1. Credential Rotation Context: The user requires periodic credential (API key) rotation in accordance with security best p...

Cx is requesting to set up an outbound message for the Sales Dialer number.

The user is looking for the call recording of the internal calls and currently we do not have the call recording for those calls. Use case- When we have new starters join the business, we normally will get them to call internally to see how they p...