All ideas

Currently, the minimum available wrap-up time is 10 seconds. However, many agents complete their post-call actions (selecting disposition and clicking Save) within 3–4 seconds. Because of this, they are forced to either wait unnecessarily or manua...

We’ve received product feedback and a feature request from multiple users regarding the lack of audit visibility for Saved Replies / Templates. Currently, there is no way to track: Who created a saved reply Who made edits/changes to an existin...

On the salesforce dialer, on the call log screen, when clicking on the call, a button should appear that can be clicked and would take you directly to the transcript of that call, avoiding all the unnecessary clicks to get there.

Problem Statement: Customers using the Sales Dialer currently have no visibility into whether a dropped voicemail was successfully delivered, as dropped voicemails are not recorded or accessible for playback. Customer Use Case: Agents drop voicema...

Currently, HubSpot lists imported via the integration must be manually synced by clicking the Sync button on each campaign. This works for static lists but is not practical for dynamic lists — which automatically add or remove contacts based on cr...

Problem Statement: Currently, when a number is blocked in JustCall, calls from that number do not ring and are automatically archived. However, users still receive missed call notifications for these blocked calls. This behavior differs from nativ...

We need an option to filter out the list of team members who do not have any active integrations within JustCall

Hello! It would be awesome to have a Tag or Filter Prospects vs Existing clients for us to be able to understand better the dynamics of the types of people who are reaching out to us.

There are times when the sales agent will need to place a caller on hold to consult with a manager, and muting the caller for over 2 mins is not an option

Feature Request: Enable IVR to accept team member extensions so callers can dial agent extension numbers directly. Problem: Current IVR only supports single-digit options (0–9), preventing direct routing to agents with 3-digit extensions. Request:...