All ideas

On the salesforce dialer, on the call log screen, when clicking on the call, a button should appear that can be clicked and would take you directly to the transcript of that call, avoiding all the unnecessary clicks to get there.

It's useful, because we run many campaigns, and we want to be able to identify them properly.

When an agent switches from Available to a custom Unavailability Reason (e.g., FaceTime), the system should automatically calculate and store the total duration spent in that status. While audit logs show when the status is turned on/off, the actu...

Hi Team, AI Call Transcript links are currently accessible to anyone with the URL, including non-JustCall users. This creates a serious risk of sensitive information leakage. Pain Points: Public access can expose confidential customer or busines...

Currently, HubSpot lists imported via the integration must be manually synced by clicking the Sync button on each campaign. This works for static lists but is not practical for dynamic lists — which automatically add or remove contacts based on cr...

It would be extremely helpful to have a feature that automatically identifies and separates phone numbers that do not qualify for free segments when preparing SMS campaigns. Currently, JustCall only indicates overall credit usage when toll-free or...

A customer using JustCall for the past few months has requested an enhancement to our call routing logic. Their requirement is as follows: Route all calls from unknown numbers (i.e., numbers not stored in their contacts/CRM) to a single designat...

We need an org default that can be controlled by the administrators to automatically enable Call Recording Compliance for all phone numbers and Call Recording Control for all team members dialers. Especially for the dialer, this is not a personal ...

I would like to place an improvement request that the pop-up disclaimer in the dialer be automatic come for areas where consent is required, rather than having to press the greyed-out record button. This will ensure that all team members do not mi...

Description: Currently, when a client creates a group conversation outside the JustCall environment and adds a JustCall number to it, the conversation appears under Direct Threads instead of the Group Messages section within JustCall. Request: Ple...