All ideas

Feature Request: Enable IVR to accept team member extensions so callers can dial agent extension numbers directly. Problem: Current IVR only supports single-digit options (0–9), preventing direct routing to agents with 3-digit extensions. Request:...

It'd be nice to have an option to export an SMS conversation.

Description Customers using Post Call Surveys are able to collect ratings successfully, and the data is visible in Call Logs and under Dashboard → Inbound Calls Feedback & Voicemail Analytics → Post Call Survey. However, there is no clear or d...

Contact Sharing – Manual Notes Not Visible Across Users Issue: Manually added contact notes are not visible to other users even when Contact Sharing is enabled. Only call-related notes are shared. Customer Expectation: Customers expect all contact...

When help@justcall ticket is opened, every time there is a reply or follow up, the previous conversation and context regarding the ticket are excluded and not in the email. Since there are times in which multiple tickets are opened or we need to r...

I would like to involve two voice agents in the workflow. Specifically we get 40 calls per day where a caller does not press the IVR prompt. Instead of prompting to press an IVR we would like to deploy an AI Voice Agent solely to engage the caller...

We need an option to filter out the list of team members who do not have any active integrations within JustCall

On the salesforce dialer, on the call log screen, when clicking on the call, a button should appear that can be clicked and would take you directly to the transcript of that call, avoiding all the unnecessary clicks to get there.

Problem Customers with only one number can still see and interact with the Local Presence toggle, which creates confusion about whether multiple numbers are actively being used for outbound calls. Customer Impact Customer assumed Local Presence ...

Detailed Explanation of the Request: When contact sharing is enabled, contact duplication occurs. In scenarios like this, we should have the option to merge duplicate contacts, thereby preventing duplicate entries. Use-case: To merge duplicate con...