All ideas

Make the contact search field more prominent and easily accessible when composing or viewing text messages. Currently, the search area for locating a client while texting is almost hidden, which slows down navigation and affects efficiency during ...

Problem: Customers using the JustCall ↔ HubSpot integration need the IVR digit (DTMF key pressed by the caller) to be available as a structured HubSpot property.Currently, JustCall captures the IVR digit and logs it inside the call activity notes ...

Need for a Zapier action for Smart Routing functionality, enabling customers to use Zapier thereby fully leveraging JustCall’s Smart Routing capabilities.

During call merge, the secondary agent is currently able to see only the bridging agent’s number, not the customer’s number. This limitation stems from carrier-level call spoofing policies. However, for certain use cases, displaying the customer’s...

In the case of more than one business yet same operators, identifying incoming calls that the client has dialed is needed to answer in the correct business name. So the number the incoming caller has actually dialled needs to be displayed.

Requesting the ability to log incoming and outgoing calls against custom fields or custom modules they have created within Zoho — for example, custom Contact or Lead records that do not belong to Zoho’s default modules. Currently, JustCall only su...

Currently, HubSpot lists imported via the integration must be manually synced by clicking the Sync button on each campaign. This works for static lists but is not practical for dynamic lists — which automatically add or remove contacts based on cr...

Description: Currently, when a client creates a group conversation outside the JustCall environment and adds a JustCall number to it, the conversation appears under Direct Threads instead of the Group Messages section within JustCall. Request: Ple...

Our system is already heavily SIP integrated. Allowing us to use our existing SIP trunks as just call phone number will avoid the need to go through the porting process. It also allows us better insight in diagnosing connectivity issues.

Currently, all calls that are not answered — including those that fail or are abandoned before ringing the agent — are classified and notified as missed calls. This creates confusion, as users are prompted to investigate calls that were never actu...