All ideas

Problem When users apply the “Unread” filter in Conversations, threads that contain only outbound messages (e.g., bulk SMS or automated messages) are appearing as unread if the conversation has not been opened. From a user perspective, “Unread” is...

Summary of Gaps Customer operates in a repeat-lead environment. Current Sales Dialer logic assumes one-time lead flow, which breaks structured automation when contacts re-enter campaigns. 1️⃣ Call Count Does Not Reset on Campaign Re-Entry Current ...

We have to wait 20-30 minutes to trigger an AI summary of the phone call. Most of our phone conversations that is fine, but we have a flow where we qualify the lead on the phone call before we send them to the partner. For this we would like to le...

Currently, the minimum available wrap-up time is 10 seconds. However, many agents complete their post-call actions (selecting disposition and clicking Save) within 3–4 seconds. Because of this, they are forced to either wait unnecessarily or manua...

Problem Statement Currently, call notes in JustCall are tied to individual call records and are not surfaced inside the dialer as persistent contact-level context. When Rep A adds notes during a call, Rep B must manually check the contact’s call h...

On the salesforce dialer, on the call log screen, when clicking on the call, a button should appear that can be clicked and would take you directly to the transcript of that call, avoiding all the unnecessary clicks to get there.

Feature Request: Shared Number Access to After-Hours ActivityCurrently, only the number owner or admins can view missed calls and voicemails that come in after business hours. Team members who have shared access to the number cannot see this activ...

Currently, HubSpot lists imported via the integration must be manually synced by clicking the Sync button on each campaign. This works for static lists but is not practical for dynamic lists — which automatically add or remove contacts based on cr...

We’ve received product feedback and a feature request from multiple users regarding the lack of audit visibility for Saved Replies / Templates. Currently, there is no way to track: Who created a saved reply Who made edits/changes to an existin...

We need an option to filter out the list of team members who do not have any active integrations within JustCall