All ideas

Problem Customers with only one number can still see and interact with the Local Presence toggle, which creates confusion about whether multiple numbers are actively being used for outbound calls. Customer Impact Customer assumed Local Presence ...

Detailed Explanation of the Request: When contact sharing is enabled, contact duplication occurs. In scenarios like this, we should have the option to merge duplicate contacts, thereby preventing duplicate entries. Use-case: To merge duplicate con...

We need an option to filter out the list of team members who do not have any active integrations within JustCall

Hello, Can you add an internal note feature in the SMS inbox?

On the salesforce dialer, on the call log screen, when clicking on the call, a button should appear that can be clicked and would take you directly to the transcript of that call, avoiding all the unnecessary clicks to get there.

When an automated outbound SMS is sent (via HubSpot or other workflows), the conversation is opened in JustCall. Any subsequent inbound replies from the customer are grouped under Conversations (with replies) instead of appearing in the Unread inb...

chat with customer who's on your website from justcall

We would like to propose a feature that allows users to select the ringback tone a caller hears based on the country of the phone number they are calling. For example, if a customer is calling an Australian JustCall number, they would hear the sta...

Teams using shared JustCall phone numbers and automated workflows currently have no way to associate outbound SMS sent via the /v2.1/texts/new API endpoint with a specific agent. All API-triggered SMS are logged against the Account Owner, which li...

Currently, HubSpot lists imported via the integration must be manually synced by clicking the Sync button on each campaign. This works for static lists but is not practical for dynamic lists — which automatically add or remove contacts based on cr...