All ideas

It would be better if the user can have an option to choose the custom hold music as well under the IVR configuration settings, the same way we have under custom greetings for normal incoming calls.

Currently, when a call is made using the JustCall Sales Dialer, only the disposition name is logged in HubSpot. In contrast, calls made via the main JustCall dialer include both the disposition group name and the disposition name in the log. This ...

I have noticed that when searching for call logs made after a specific time—such as after 5 PM—it becomes quite challenging to navigate, especially if the customer has made over 1000 calls in a single day. Manually going through each page makes th...

By collecting data through custom fields, users can generate more detailed reports and gain insights into customer behavior. As businesses evolve, the ability to add or modify custom fields ensures that the CRM system remains adaptable to changing...

The user wants the Company name beside the contact name that is being dialled in the Sales Dialer. I did suggest that, once the call is answered, the name of the company can be seen in the right-hand column. However, they prefer it being beside th...

The account owner would like to add a feature of auto answering the calls, as he does not want any of his agents to not pick the call.

The request is for the implementation of a filter feature within the View Contacts section under the Campaign tab and in the Call Logs. This filter would provide the ability to sort and view contacts based on the following criteria: To Be Reattemp...

When searching for a phone number in call logs, the time range filter also needs to be adjusted, which shouldn’t be the case—especially since the customer works in QA and often reviews older call recordings.

The user requests that reports include the following fields when available: Name, Email, Phone Number, Notes, Disposition, Business Name, Business Service, Website, and Address.

It would be highly beneficial for users to have the ability to export contacts in bulk. This feature would streamline data management and allow for easier integration with other systems, ultimately enhancing the user experience.