All ideas

Description: Currently, voicemail drops on the main dialer require agents to manually wait for the beep before dropping a voicemail to ensure the message is fully received. This can lead to inconsistencies and added manual effort during outbound c...

Currently, when a call is made using the JustCall Sales Dialer, only the disposition name is logged in HubSpot. In contrast, calls made via the main JustCall dialer include both the disposition group name and the disposition name in the log. This ...

Currently, when using the Re-sync button in Sales Dialer to pull contacts from a HubSpot list, JustCall only adds new contacts to the campaign. However, contacts that have been removed from the HubSpot list are not removed from the Sales Dialer li...

Badges not showing up on JC APP iPhone The user is unable to see the unread message badge in the JC app, which used to appear as a pop-up notification in the mobile app in earlier versions. We know that this has been deprecated but a lot of users ...

It would be better if the user can have an option to choose the custom hold music as well under the IVR configuration settings, the same way we have under custom greetings for normal incoming calls.

I have noticed that when searching for call logs made after a specific time—such as after 5 PM—it becomes quite challenging to navigate, especially if the customer has made over 1000 calls in a single day. Manually going through each page makes th...

The user wants the Company name beside the contact name that is being dialled in the Sales Dialer. I did suggest that, once the call is answered, the name of the company can be seen in the right-hand column. However, they prefer it being beside th...

The request is for the implementation of a filter feature within the View Contacts section under the Campaign tab and in the Call Logs. This filter would provide the ability to sort and view contacts based on the following criteria: To Be Reattemp...

The account owner would like to add a feature of auto answering the calls, as he does not want any of his agents to not pick the call.

It would be highly beneficial for users to have the ability to export contacts in bulk. This feature would streamline data management and allow for easier integration with other systems, ultimately enhancing the user experience.